Lauren Ralston
Magnolia ,IL
Summary
Dynamic customer service professional with a proven track record at the Illinois Secretary of State, excelling in resolving inquiries and enhancing customer loyalty. Skilled in data entry and active listening, I implement innovative solutions to improve service efficiency and satisfaction, consistently achieving high standards in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Illinois Secretary Of State
Pontiac, IL
01.2025 - Current
- Provided exceptional customer support through phone and in-person interactions.
- Resolved inquiries efficiently, ensuring high customer satisfaction levels.
- Processed transactions accurately using state-specific software systems.
- Assisted clients with document preparation and submission requirements.
- Maintained organized records of customer interactions and transactions.
- Trained new staff on best practices for customer engagement strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Certified to process CDL drivers
- Certified for safety inspections and road test drivers
Seasonal Worker
UPS
Peru, IL
10.2024 - 12.2024
- Supported logistics operations by loading and unloading packages in compliance with safety standards.
- Coordinated efforts with team members to uphold organized workstations and streamline workflows.
- Performed systematic quality assessments on packages to guarantee adherence to established standards.
Rural Mail Carrier
USPS
Dwight, IL
05.2023 - 09.2024
- Sorted and delivered mail efficiently to designated rural routes.
- Maintained accurate records of deliveries and pickups for accountability.
- Assisted customers with inquiries regarding mailing services and products.
- Operated delivery vehicle safely while adhering to traffic regulations.
Manager
Morris Bakery
Morris, IL
08.2006 - 03.2023
- Oversaw daily bakery operations to ensure quality standards and efficiency.
- Trained staff on production processes and safety protocols, enhancing team performance.
- Implemented inventory management system to streamline ordering and reduce waste.
- Developed training materials for new hires, improving onboarding experience and retention.
- Managed scheduling of staff shifts, ensuring adequate coverage during peak hours.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
General Studies
Joliet Junior College
Joliet, ILHigh School Diploma -
Morris Community High School
Morris, IL05.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Innovative thinking
- Creative solutions
- Personable and friendly communications
Certification
- Class C non CDL
Timeline
Customer Service Representative
Illinois Secretary Of State
01.2025 - Current
Seasonal Worker
UPS
10.2024 - 12.2024
Rural Mail Carrier
USPS
05.2023 - 09.2024
Manager
Morris Bakery
08.2006 - 03.2023
General Studies
Joliet Junior College
High School Diploma -
Morris Community High School