Lauren Rankin
Malvern,PA
Summary
My core competencies include CRM(SalesForce), Excel, and process improvement. I am passionate about delivering high quality solutions to stakeholders, collaborating with cross-functional teams, and applying analytical approaches to complex problems. I use my skills and knowledge to support the missions of Premise Health, the leading direct healthcare access company in the United States
Overview
30
30
years of professional experience
Work History
Business Analyst
Premise Health
04.2023 - Current
- Interact with internal customers to understand business needs and translate into requirements and project scope.
- Collaborate closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Provide technical support for troubleshooting analytics and reporting issues.
- Generate ad-hoc reports to evaluate specific business requirements.
- Generate standard and custom reports to provide insights into business performance.
- Create dashboards to monitor and track key performance indicators.
Referral Manager
ProMedica
05.2021 - 02.2023
- Facilitated the collaborative management of patient care across the continuum.
- Removed barriers to timely and efficient care delivery.
- Coordinated communications with the healthcare team, patients, families and post-acute care services
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Admissions Coordinator
Newport Healthcare
08.2018 - 11.2020
- First point of contact for new clients and their families.
- Performed insurance benefit verifications and disseminated the information gathered to new families.
- Negotiated payment plans.
- Coordinated admission and transfer between levels of care within the organization.
- Consulted with Director of Outpatient, UR and clinical team as needed to ensure smooth transition into and out of the program.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Completed admissions documents and provided requisite information to onsite staff.
- Managed EMR to ensure that all client paperwork was accessible as needed by clinical team and met internal compliance standards.
- Met or exceeded monthly admissions goals by double digits
Full Time Parenting Break
The Rankin Family
11.2002 - 08.2018
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Risk Management Analyst
Lehman Brothers
New York, NY
1994.04 - 1998.06
- Supported fifteen member risk management team with multifaceted administrative assistance such as organizing and transmitting records.
Education
MBA - Operations Management
Vanderbilt University
Nashville, TN06.2000
Bachelor of Science - Finance/Operations
Lehigh University
Bethlehem, PA06.1993
Skills
Data Analysis
Requirements Gathering
Microsoft Office Suite
Project Management
CRM Systems (SalesForce)
Team Collaboration
Data and Analytics
Stakeholder Communication
Timeline
Business Analyst
Premise Health
04.2023 - Current
Referral Manager
ProMedica
05.2021 - 02.2023
Admissions Coordinator
Newport Healthcare
08.2018 - 11.2020
Full Time Parenting Break
The Rankin Family
11.2002 - 08.2018
Risk Management Analyst
Lehman Brothers
1994.04 - 1998.06
MBA - Operations Management
Vanderbilt University
Bachelor of Science - Finance/Operations
Lehigh University