Lauren Rasmussen
Naples,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Bartender
Naples Grande Beach Resort
Naples, FL
05.2023 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Fine Dining Server
Bayside Seafood Grill & Bar
Naples, Florida
06.2021 - 03.2023
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed opening, closing and running side work throughout shifts.
Assistant Manager
GrowHealthy
Bonita Springs, FL
04.2020 - 06.2021
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Created inventory standard operating procedure that reduced discrepancies and held team members accountable. This store specific SOP was then intergraded company wide.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Medical Administrative Assistant
Physicians Regional - Pine Ridge
Naples, FL
11.2018 - 04.2020
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Managed physician calendar, scheduling patient appointments and procedures.
- Confirmed patient information, collected copays and verified insurance.
- Verified insurance coverage, obtained pre-authorizations and updated charts in Athena.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
- Compiled physical and digital documents, charts and reports.
Barista, Supervisor, Coffee Master
Starbucks
Naples, FL
11.2012 - 12.2018
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Ordered and received supplies to restock beverage items.
- Provided ongoing training to address staff needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
Education
High School Diploma -
Homeschool
Naples, FL05.2013
Associate of Arts - Communications
Florida SouthWestern State College
Fort Myers, FLSkills
- Effective customer upselling
- Stock management
- Training & development
- Critical thinking
- Conflict resolution
- Communication
Timeline
Bartender
Naples Grande Beach Resort
05.2023 - Current
Fine Dining Server
Bayside Seafood Grill & Bar
06.2021 - 03.2023
Assistant Manager
GrowHealthy
04.2020 - 06.2021
Medical Administrative Assistant
Physicians Regional - Pine Ridge
11.2018 - 04.2020
Barista, Supervisor, Coffee Master
Starbucks
11.2012 - 12.2018
High School Diploma -
Homeschool
Associate of Arts - Communications
Florida SouthWestern State College