Lauren Reed
Canton,MI
Summary
Organized server with 15 years experience in fast paced restaurant environments. Effective creator of service structures with thoughtful organization. A sales driven facilitator of rapid table turnover, boosting volume and increasing return customers.
Overview
8
8
years of professional experience
Work History
Lead Server
Nico And Vali Italian Eatery
2022.06 - Current
- Consistently achieved above 22% charge tip average
- Maintained a 5 star guest rating throughout my employment
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Server
Rusty Bucket Restaurant And Tavern
2015.06 - 2020.03
- Cultivated warm relationships with regular customers.
- Trained 10+ new employees.
- knowledgeably recommended menu items and specials based on customer needs and preferences, including upselling.
Education
High School Diploma -
Plymouth High School
Skills
- Wine Service
- Upselling
- Food Preparation and Safety
- Conflict Resolution Techniques
Timeline
Lead Server
Nico And Vali Italian Eatery
2022.06 - Current
Server
Rusty Bucket Restaurant And Tavern
2015.06 - 2020.03
High School Diploma -
Plymouth High School
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