Lauren Reyna
Kyle,TX
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Senior Casualty Claims Adjuster
Progressive
Austin, TX
09.2025 - Current
- Evaluate bodily injury claims by reviewing medical records, billing, diagnostic findings, treatment history, causation, pre-existing conditions, and claimed damages to establish appropriate claim valuations and settlement strategies.
- Independently negotiate bodily injury settlements with both unrepresented claimants and plaintiff attorneys while balancing claim exposure, litigation risk, policy limits, and appropriate resolution strategies.
- Manage claims involving disputed or complex liability, conducting detailed investigations
- Participate in minor prove-up proceedings
- Maintain detailed claim documentation, timely reserves, evaluations, and action plans for claim resolution.
- Exercise independent judgment and settlement authority in the evaluation, negotiation, and resolution of complex bodily injury claims.
Claims Generalist, Intermediate (ARBI UM/UIM)
Progressive
San Antonio, USA
08.2024 - 09.2025
- Negotiated settlements with first party attorney's regarding our insured's bodily injury claim in specific to UM UIM coverage
- Identified and evaluated pertinent information to consider in injury evaluations and attorney negotiations
- Reviewed in depth coverage investigations to determine applicable coverages
- Actively sought out new sources of information which could be used to support a claim decision.
- Verified information with reviews of police reports, medical treatment histories and other records to determine risk analysis and liability
Claims Generalist, Intermediate (URBI)
Progressive
San Antonio, USA
05.2023 - 08.2024
- Negotiated settlement of claims with unrepresented claimants
- Interviewed and investigated claimants to determine pertinent claim information
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Determined reserves for each claim based on estimated costs of settlement
Claims Generalist Associate (PCS)
Progressive
Austin, USA
08.2021 - 05.2023
- Investigated coverage and liability investigations
- Handled property damage repairs and total loss resolutions
- Investigated coverage and liability for all claims
- Communicated effectively with Insured and claimants on their claim updates, requested items, and claims processes
- Set up repairs and total losses as needed
- Reviewed and analyzed claims in order to effectively get to resolution
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
Education
Bachelor of Science - Sociology, English
Texas State University
San Marcos, TX 08.2015 - 12.2020
Timeline
Senior Casualty Claims Adjuster
Progressive
09.2025 - Current
Claims Generalist, Intermediate (ARBI UM/UIM)
Progressive
08.2024 - 09.2025
Claims Generalist, Intermediate (URBI)
Progressive
05.2023 - 08.2024
Claims Generalist Associate (PCS)
Progressive
08.2021 - 05.2023
Bachelor of Science - Sociology, English
Texas State University
08.2015 - 12.2020