Lauren Riffey
Lancaster,PA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
14
14
years of professional experience
Work History
Shift Leader
Five Guys
Lancaster, PA
02.2011 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Customer Care Representative
Brinks Home Security
Lancaster, PA
07.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Remote Work from Home
Shift Leader
Security Partners LLC
Lancaster, PA
02.2019 - 08.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Established team priorities, maintained schedules and monitored performance.
Education
Certificate of Completion - Cosmetology
Empire Beauty School
Lancaster, PA08.2016
High School Diploma -
Conestoga Valley Senior High School
Lancaster, PA06.2012
Skills
- Training and Development
- Attention to Detail
- Team Leadership
- Strong Telephone Etiquette
- Customer service focus
- Policy and procedure enforcement
- Problem-solving
Education
Lancaster, PA,Lancaster, PA
Contact
Ephrata, PA 17522
Hobbies
- Team-based Video Games
- Cosmetology
- Coffee
Timeline
Customer Care Representative
Brinks Home Security
07.2022 - 05.2023
Shift Leader
Security Partners LLC
02.2019 - 08.2022
Shift Leader
Five Guys
02.2011 - Current
Certificate of Completion - Cosmetology
Empire Beauty School
High School Diploma -
Conestoga Valley Senior High School
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