Kalli Pimental
East Freetown,MA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Shift Leader
Papa Gino's Pizzeria
Raynham, Massachusetts
08.2022 - Current
- Supervised staff during shifts to ensure efficient operations and customer service.
- Trained new team members on food preparation and safety standards.
- Managed inventory levels to maintain supply for daily operations.
- Coordinated shift schedules to optimize coverage during peak hours.
- Monitored food quality and presentation to uphold restaurant standards.
- Implemented cleaning procedures to maintain a safe working environment.
- Collaborated with management on process improvements for service efficiency.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Education
Bristol Plymouth Regional Technical School
Taunton, MASkills
- Staff supervision
- Inventory management
- Customer service
- Food safety standards
- Shift scheduling
- Team leadership
- Quality control
- Training development
- Communication skills
- Employee recognition
- Strategic thinking
- Daily workflows
- Team-building activities
Timeline
Shift Leader
Papa Gino's Pizzeria
08.2022 - Current
Bristol Plymouth Regional Technical School