Lauren Robinette
Sabina,Ohio
Summary
Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
15
15
years of professional experience
Work History
Store Leader
Kate Spade New York
09.2021 - Current
- Planned optimal workflow through successful scheduling and task delegation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Elevated team performance with motivational approach and excellent training abilities.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
Associate Store Manager
Kate Spade New York
08.2020 - Current
- I've gained experience in the art of clienteling, out reaching, and building a relationship with guests to drive results and keep sales coming in despite lack or decrease in traffic.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
General Manager
Banana Republic Factory Store
07.2016 - 08.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
Assistant Store Manager
Banana Republic Factory Store
12.2012 - 07.2016
- I was promoted from stock supervisor to assistant store leader and transferred to a larger volume store
- My main responsibility in this role is leading, coaching, and training 30 associates
- I was the visual leader during the majority of my time as assistant store leader, I followed guidelines to set floor displays and ran a visual team of 7
- In this position, I also continued over seeing operational tasks within the store, took on scheduling, hiring and opening and closing store procedures, profit and loss reporting, and store supply ordering.
Stock Supervisor
Banana Republic Factory Store
07.2010 - 12.2012
- I was promoted to supervisor of the stock team, during this role I was responsible and accountable for a team of 5
- Responsibilities included, processing shipment, floor sets, markdowns, promotional changes, window changes, and replenishing the sales floor
- I ensured store operational processes were completed in a timely manor and held follow up and coaching conversations frequently.
Sales Associate
Banana Republic Factory Store
10.2008 - 07.2010
- My first retail experience began as a part time sales associate while in high school
- My main responsibilities were ensuring a pleasant guest experience
- I had a role in all aspects of the store
- I was a cashier, and had top credit card performance several months within my time frame in this position
- I worked fitting rooms, building outfits and running sizes for guests
- I eventually became part of the stock team as well, completing operational tasks such as shipment, promotional changes, markdowns, and setting the floor.
Education
High School Diploma -
East Clinton Local Schools
Lees Creek, OhioSkills
- Inventory tracking
- Visual merchandising
- Payment processing
- Customer service
- Sales and marketing
- Guest relations
- Loss prevention
- Budget management
- Decision making
- Promote products
- Restock shelves
- Networking
- Collaboration
- Task prioritization
- Analytical thinking
- Time management
- Delegation skills
- Employee engagement
- Goal setting
- Store operations
Timeline
Store Leader
Kate Spade New York
09.2021 - Current
Associate Store Manager
Kate Spade New York
08.2020 - Current
General Manager
Banana Republic Factory Store
07.2016 - 08.2020
Assistant Store Manager
Banana Republic Factory Store
12.2012 - 07.2016
Stock Supervisor
Banana Republic Factory Store
07.2010 - 12.2012
Sales Associate
Banana Republic Factory Store
10.2008 - 07.2010
High School Diploma -
East Clinton Local Schools
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