Nicole Thomas
Katy,TX
Summary
Dynamic retail leader with a proven track record at Altar'd State, excelling in employee training and sales analysis. Expert in visual merchandising and enhancing customer experiences, driving significant revenue growth. Adept at team building and operational oversight, consistently delivering results through strategic planning and effective performance evaluation.
Overview
11
11
years of professional experience
Work History
Store Leader
Altar'd State
Houston, TX
08.2022 - Current
- Hired, trained, and evaluated personnel while addressing employee grievances effectively.
- Prepared weekly and monthly reports on sales trends and competitor activities.
- Analyzed sales figures to implement revenue-increasing strategies.
- Conducted daily walk-throughs to identify maintenance needs and security risks.
- Managed store operations, including staffing schedules and budget oversight.
- Resolved guest issues promptly to enhance customer satisfaction.
- Developed loyalty strategies through improved guest experiences and coaching initiatives.
- Maintained accurate attendance records while updating payroll information accordingly.
Visual Assistant Store Leader
Altar'd State
Houston, TX
08.2021 - 04.2022
- Trained retail staff on visual merchandising standards to ensure consistency across the store.
- Collaborate with creative teams to produce impactful visual displays that attracted customers.
- Developed innovative window and in-store displays to promote new product launches.
- Analyzed customer feedback on display designs, recommending enhancements based on insights.
- Managed inventory levels and restocked items to maintain appealing product presentations.
- Organized store layout and fixtures to create an engaging shopping experience.
- Trained retail staff on visual merchandising standards to ensure consistency across the store.
- Created detailed reports on visual merchandising effectiveness for senior management review.
- Restructured merchandising strategies to elevate visibility and sales of high-value products.
CATI Supervisor
Decision Information Resources
Houston, TX
09.2018 - 08.2021
- Collaborated with project managers throughout assignment durations to ensure alignment and progress.
- Conducted follow-up interviews to gather additional insights as necessary.
- Analyzed data sets with researchers to identify patterns in participant responses.
- Verified data accuracy by double-checking forms for completeness prior to submission.
- Developed interview protocols and questionnaires to enhance research effectiveness.
- Facilitated focus groups to gather participant insights on various research topics.
- Ensured compliance with privacy regulations throughout the research process.
- Delivered research findings through presentations, papers, and spreadsheets for stakeholder review.
Store Manager
Ross Dress for Less
Stafford, TX
02.2017 - 11.2018
- Oversaw daily store operations, ensuring compliance with opening, closing, and cash handling standards.
- Established and monitored customer service standards to enhance staff performance and satisfaction.
- Managed daily banking activities, including cash deposits and withdrawals for accurate financial reporting.
- Implemented systems to efficiently track stock movement, improving inventory accuracy.
- Developed strategies that maximized sales and profitability across store departments.
- Created weekly work schedules for personnel to optimize labor management.
- Reviewed customer feedback to identify operational improvements and enhance service quality.
- Conducted monthly reporting on sales figures, expenses, and profits to inform strategic decisions.
Assistant Store Leader
The Limited
03.2014 - 02.2017
Education
Some College (No Degree) -
Texas Southern University
Houston, TXSkills
- Employee training and coaching
- Sales analysis and forecasting
- Inventory and stock management
- Visual merchandising strategies
- Customer service excellence
- Team building and leadership
- Staff scheduling and supervision
- Budget management and planning
- Guest experience enhancement
- Performance evaluation and assessment
- Store operations oversight
- Employee management and development
- Cash management practices
- Policies and procedures compliance
- Loss prevention strategies
- Supply ordering and inventory control
- Recruiting and hiring processes
- Store maintenance and operations
- Multitasking and organization skills
- KPI tracking and reporting
- Operations management expertise
Timeline
Store Leader
Altar'd State
08.2022 - Current
Visual Assistant Store Leader
Altar'd State
08.2021 - 04.2022
CATI Supervisor
Decision Information Resources
09.2018 - 08.2021
Store Manager
Ross Dress for Less
02.2017 - 11.2018
Assistant Store Leader
The Limited
03.2014 - 02.2017
Some College (No Degree) -
Texas Southern University