Lauren Romero
Cape Coral,FL
Summary
Compassionate and motivated individual with a strong work ethic, punctuality, and a willingness to learn. Passionate about helping others and creating positive experiences. A dedicated problem-solver who understands that empathy is the foundation of great customer service and consistently strives to bring that approach to every interaction.
Overview
8
8
years of professional experience
Work History
Leasing Assistant
Asset Living
Fort Myers
09.2022 - Current
- Organized resident events to foster a sense of community within the property, promoting tenant retention.
- Assisted in managing leasing agreements, ensuring compliance with company policies and regulations.
- Collaborated with property management team to enhance tenant satisfaction through effective communication and support.
Front Desk Receptionist
Arizona Biltmore, A Waldorf Astoria Resort
Phoenix, AZ
10.2018 - 04.2022
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated reservations, optimizing occupancy rates through effective communication with guests.
- Trained new staff on front desk procedures and resort standards to enhance service delivery.
Education
High School Diploma -
St Mary St, Southampton SO14 AR
United Kingdom 04-2016
Free Training Course -
Autism Partnership Foundation
Fort MyersMedical Terminology Online Course -
Florida Golf Coast University
Fort Myers, FL11-2026
Skills
- Computer literacy and data entry
- Office management
- Appointment scheduling
- Document preparation
- Effective multitasking
- Customer service and support
- Office administration
- Skilled in Microsoft Excel, Microsoft Outlook, CRM
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Leasing Assistant
Asset Living
09.2022 - Current
Front Desk Receptionist
Arizona Biltmore, A Waldorf Astoria Resort
10.2018 - 04.2022
Free Training Course -
Autism Partnership Foundation
High School Diploma -
St Mary St, Southampton SO14 AR
Medical Terminology Online Course -
Florida Golf Coast University