Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Quote
Timeline
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Lauren Roque

Lauren Roque

Leasing Consultant
Winter Park,FL

Summary

Well-qualified Leasing Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Energetic and experienced in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Ready to leverage training and experience to take on new professional challenges.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Leasing Consultant

Bainbridge Winter Park
03.2022 - Current


  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.

Server

First Watch Restaurants, Inc
10.2019 - 03.2022
  • Increased sales significantly by upselling higher-end products to customers.
  • Answered customers' questions, recommended items and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Server

Bahama Breeze
09.2017 - 10.2019
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Increased sales significantly by upselling higher-end products to customers.

Server

UNO Pizzeria & Grill
08.2016 - 10.2017
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.

Hostess

BJ’s Restaurant & Brewhouse
09.2015 - 09.2016
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.

Education

Bachelor's degree - Communications

University of Central Florida

Associate of Arts - General Studies

Valencia College
Orlando, FL
12.2020

Skills

  • Microsoft Office
  • Sales
  • Fast Learner
  • Upselling
  • Customer Service and Rapport
  • Event Planning
  • Relationship Building
  • Workflow Coordination
  • Team Player
  • Service-Oriented
  • Business Processes and Procedures
  • Tenant Relations
  • Account Management
  • Fair Housing Policies
  • Community Engagement
  • File Management
  • Marketing and Advertising
  • Social Media Engagement
  • Phone and Email Etiquette

Certification

  • CPR/First Aid
  • Fair Housing Certification

Additional Information

  • Authorized to work in the US for any employer
  • Willing to relocate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Leasing Consultant

Bainbridge Winter Park
03.2022 - Current

Server

First Watch Restaurants, Inc
10.2019 - 03.2022

Server

Bahama Breeze
09.2017 - 10.2019

Server

UNO Pizzeria & Grill
08.2016 - 10.2017

Hostess

BJ’s Restaurant & Brewhouse
09.2015 - 09.2016

Bachelor's degree - Communications

University of Central Florida

Associate of Arts - General Studies

Valencia College

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