Lauren Rossi
Sacramento,California
Summary
Experienced leader with a strong background in reputable San Francisco restaurants. Highly motivated to provide warm and professional service to all, no matter what environment. Eager to learn how to translate my current skillset into a new field. Successful in team building, communication, and guest relations.
Overview
7
7
years of professional experience
Work History
Server
Canon East Sac
Sacramento, United States
04.2021 - Current
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
- Success multitasking while remaining professional and courteous in fast-paced environments.
Front of House Manager
Liholiho Yacht Club
San Francisco, CA
02.2020 - 03.2020
- Managed dining room and staff during service, acted as manager-on-duty 5 shifts a week.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
Director of Operations Nopalito
Nopalito
San Francisco, CA
02.2014 - 02.2020
- Directed daily operations of two restaurant locations
- Scheduled, oversaw, and participated in the training of a staff of 50
- Provided mentorship and training to management teams through one-on-one meetings, offsite trainings, and workshops
- Managed scheduling, payroll, and daily finances
- Oversaw repair and maintenance, inventoried/ordered supplies, liquor, office needs
- Wrote and distributed weekly education newsletter
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Monitored and coordinated workflows to optimize resources
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
Education
Continued Education - Nursing
American River College
Sacramento, CA08.2020
Bachelor of Arts - English (Creative Writing
San Francisco State University
San Francisco, CA12.2011
Skills
- Effective Planning and Organization
- Relationship Building
- Verbal and Written Communication
- Team Player
- Conflict and Complaint Resolution
- High Energy and Stamina
- Multitasking and Prioritization
- Detail-Oriented
Timeline
Server
Canon East Sac
04.2021 - Current
Front of House Manager
Liholiho Yacht Club
02.2020 - 03.2020
Director of Operations Nopalito
Nopalito
02.2014 - 02.2020
Continued Education - Nursing
American River College
Bachelor of Arts - English (Creative Writing
San Francisco State University
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