Lauren Scannapieco
Wilmington,DE
Summary
Detail-oriented professional with extensive experience in the automotive service industry. Known for exceptional communication skills and a strong work ethic, with a track record of resolving customer concerns and streamlining service processes.
Overview
9
9
years of professional experience
Work History
ASM/Service Advisor
Concordville Nissan
Glen Mills, PA
09.2025 - 02.2026
- Assisted customers with service inquiries and scheduling appointments.
- Provided detailed explanations of service options and pricing to clients.
- Collaborated with technicians to ensure timely vehicle repairs and maintenance.
- Managed customer follow-ups to enhance satisfaction and retention rates.
- Utilized dealership software for tracking service history and managing workflows.
- Addressed customer concerns promptly, fostering positive relationships and trust.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Assistant Service Manager
Exton Nissan
Exton, PA
02.2025 - 09.2025
Certified Nissan Service Writer/ASM in Training
Concordville Nissan
Glen Mills, PA
03.2024 - 02.2025
Service Business Development Director
Concordville Motorcar
Glen Mills, PA
03.2023 - 04.2024
- Managed business development departments for both Concordville Subaru and Concordville Nissan (Traveling/Hybrid position).
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Analyzed market trends to identify new business opportunities and inform decision-making.
- Led cross-functional teams in executing business development initiatives, improving collaboration and efficiency.
- Implemented CRM systems to streamline customer interactions and enhance data management processes.
- Conducted competitive analysis to refine offerings and maintain a strong position in the automotive industry.
- Mentored junior staff on best practices in business development, fostering professional growth within the team.
- Conducted comprehensive market research studies to identify untapped opportunities for growth within the industry landscape.
- Optimized lead generation efforts by implementing CRM tools and refining prospecting techniques.
- Generated significant revenue growth with the implementation of innovative marketing campaigns.
Express Service Advisor
Concordville Subaru
Glen Mills, PA
03.2021 - 03.2024
Subaru Love Promise Champion
Subaru of America, Inc
09.2020 - 03.2024
- Volunteer position - Helped to insure that all customer interactions follow the Subaru Love Promise and H.E.A.R.T. pillars.
- Collaborated with Subaru Corporate to hold charity events and customer service training sessions for dealer-level employees.
- Was the first Love Promise Champion in North America as part of a pilot program that eventually launched and became national.
Service Business Development Manager
Concordville Subaru
Glen Mills, PA
11.2019 - 02.2023
Business Development Representative
Concordville Subaru
Glen Mills, PA
06.2019 - 11.2019
Sales and Marketing Specialist - Internship
Philadelphia Rebels Hockey League
Philadelphia, PA
01.2017 - 02.2018
- Developed comprehensive marketing strategies to enhance brand visibility and drive ticket sales.
- Implemented targeted social media campaigns to engage fans and increase community outreach.
- Conducted market research to identify trends, informing promotional initiatives and partnerships.
- Collaborated with cross-functional teams to execute successful event promotions and sponsorship activations.
Education
Biology And Anthropology
Temple University
Philadelphia, PA01-2018
Associate of Science - Pre-Medicine/Biology
Community College of Philadelphia
Philadelphia, PA06-2014
High School Diploma -
Saints John Neumann And Maria Goretti Catholic High School
Philadelphia, PA06-2005
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Staff education and training
- Customer relationship management
- Warranty claims process management
- CRM software
- Call center operations
Timeline
ASM/Service Advisor
Concordville Nissan
09.2025 - 02.2026
Assistant Service Manager
Exton Nissan
02.2025 - 09.2025
Certified Nissan Service Writer/ASM in Training
Concordville Nissan
03.2024 - 02.2025
Service Business Development Director
Concordville Motorcar
03.2023 - 04.2024
Express Service Advisor
Concordville Subaru
03.2021 - 03.2024
Subaru Love Promise Champion
Subaru of America, Inc
09.2020 - 03.2024
Service Business Development Manager
Concordville Subaru
11.2019 - 02.2023
Business Development Representative
Concordville Subaru
06.2019 - 11.2019
Sales and Marketing Specialist - Internship
Philadelphia Rebels Hockey League
01.2017 - 02.2018
Biology And Anthropology
Temple University
Associate of Science - Pre-Medicine/Biology
Community College of Philadelphia
High School Diploma -
Saints John Neumann And Maria Goretti Catholic High School