Lauren Schaefer
Tomball,TX
Summary
Dynamic hospitality professional with proven expertise in guest engagement and exceptional customer service. Excelled in high-pressure environments, ensuring seamless service transitions and enhancing customer satisfaction. Skilled in POS system management and service prioritization, I bring a strong work ethic and a commitment to excellence in every interaction.
Overview
11
11
years of professional experience
Work History
Server
Landrys Seafood
The Woodlands
03.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server, Bartender
Crabdaddy’s Seafood Bar and Grill
Spring, TX
03.2022 - 02.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Host, Server
PF Changs
The Woodlands, TX
05.2013 - 05.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Diploma -
Klein Oak High School
Spring, TX2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Service prioritization
Timeline
Server
Landrys Seafood
03.2024 - Current
Server, Bartender
Crabdaddy’s Seafood Bar and Grill
03.2022 - 02.2024
Host, Server
PF Changs
05.2013 - 05.2019
Diploma -
Klein Oak High School