Lauren Schlett

Maintain control of a large group of open-play dogs. Continuously walk the room to reward positive behaviors and re-direct escalated play. Quickly address behavioral issues. Engage in stimulating, fun, educational activities and games with the dogs. Keep the playroom safe, and clean.

• Operated cash register for cash, and credit card transactions with excellent accuracy levels.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Managed opening and closing shift kitchen tasks.
• Contributed to consistent customer satisfaction ratings by producing high-quality food and providing timely service.
• Worked in a fast-paced environment with a sense of urgency to serve guests quickly.

• Displayed absolute discretion at handling confidential information.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained appropriate filing of personal and professional documentation.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Organized and attended meetings and compiled related documents and reports.
• Arranged domestic and international travel plans and itineraries.
• Kept detailed track of household and maintenance inventory and schedules.
• Managed pet care, phone screening, shopping, and bill paying to provide clients with premium family time.
• Transported children to and from school, activities, and appointments.

• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

• Collected animal waste produced on walks and discarded in trash or approved receptacles.
• Maintained and updated daily log of time spent with dogs for calculating payments, and itemizing activities, and services provided.
• Exercised animals regularly with walks and rigorous play activities.
• Coordinated animal training to teach commands, improve behaviors, and housebreak personal pets.
• Gave animals proper attention to promote a secure environment in the owner's absence.
• Communicated professionally with pet owners via phone, email, and text.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.