Lauren Seabrooks
Greensboro,NC
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Firstpoint Resources
01.2023 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
VF Corp
09.2020 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retail Sales Associate
Vans
08.2017 - 08.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor of Arts - Communication Media
North Carolina State University
Raleigh, NCSkills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
Timeline
Customer Service Representative
Firstpoint Resources
01.2023 - Current
Customer Service Representative
VF Corp
09.2020 - 07.2023
Retail Sales Associate
Vans
08.2017 - 08.2019
Bachelor of Arts - Communication Media
North Carolina State University
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