Lauren Showkeir
Goodyear,AZ
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Society West Salon
04.2022 - Current
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected room deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Store Manager
Dollar Tree
07.2021 - 12.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
- Responsible for all cash and deposits handled on shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Performed nightly store and team performance audits.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Cashier
Dollar Tree
11.2020 - 06.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained cash drawer of $100 or more per shift.
- Greeted over 90 guests per day.
- Stocked shelves in downtime
Education
Associate of Applied Science - Health Sciences
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05.2024
High School Diploma -
Millennium High School
Goodyear, AZ05.2021
Skills
- Administrative Management
- Policy Development and Enforcement
- Verbal and Written Communication
- Team Leadership
- Decision Making
- Training Management
- Multitasking and Prioritization
- Customer Complaint Resolution
- Call Routing
- Visitor and Customer Relations
- Employee Relations
- Inventory controls
- Appointment Scheduling
- Multi-Line Phone Systems
- Confirmations and Cancellations
- Payment Processing
- Quickbooks
- File Management
Certification
- Certified Nurse Assistant- Medstar Academy - 2023
- Certificate of Arizona Technical Skills Standards
Training- Early Childhood Education- 2019
Timeline
Front Desk Receptionist
Society West Salon
04.2022 - Current
Assistant Store Manager
Dollar Tree
07.2021 - 12.2021
Cashier
Dollar Tree
11.2020 - 06.2021
Associate of Applied Science - Health Sciences
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Millennium High School
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