Ashley Lansing
Apollo Beach,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Over eight years of healthcare experience prior to sales experience. I also hold a real estate license for the state of Florida.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Optical Outfitters
07.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Operations Coordinator
Burn Boot Camp South Shore
08.2017 - Current
- Provided direction and guidance to internal teams in order to achieve targets.
- Developed and implemented daily operations plans such as employee assignments and promotional strategies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reconciled monthly operating budgets and shared information with senior management team.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Monitored employee productivity and optimized procedures to reduce costs.
- Grew membership base on average of 12% month over month.
Sales Representative
Empire Today
02.2021 - 12.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Developed and delivered engaging sales presentations to convey product benefits.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Tailored sales approaches and techniques on the spot to specific client needs to increase marketing effectiveness.
- Exceeded goals for new accounts in single sales cycle.
- Yearly sales revenue of near 1 million dollars.
Education
No Degree - Health Sciences
Volunteer State Community College
Gallatin, TNSpringfield High School
Springfield, TN05.2006
Skills
- Records Organization and Management
- Business Leadership
- Policy Development and Enforcement
- Sales Promotion
- Sales Tracking
- Hiring and Onboarding
- Administrative Management
- Customer Care
- Product and Service Knowledge
- Persuasive Techniques
- B2B Sales
- Closing Sales
Art/ Calligraphy, cooking, exercise
I have held a small side job as an artist and calligrapher. Creating unique pieces for clients all over the country; from wood working to window art. I enjoy cooking and baking from scratch. Due to said cooking and baking I have found a love for exercise and outdoor activities.
Timeline
Front Desk Receptionist
Optical Outfitters
07.2022 - Current
Sales Representative
Empire Today
02.2021 - 12.2022
Operations Coordinator
Burn Boot Camp South Shore
08.2017 - Current
No Degree - Health Sciences
Volunteer State Community College
Springfield High School
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