Lauren Sica
Wayne,NJ
Overview
39
39
years of professional experience
Work History
Office Manager
High Mountain Healthcare
11.2011 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Addressed and remedied all patient or team member issues.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Medical Biller, Accounts Receivable
Wayne Hematology Oncology Associates
07.1995 - 06.2011
- Updated and maintained patient accounts within the billing system, ensuring accurate records for future invoicing and reimbursement processes.
- Maintained confidentiality of patient information by adhering to strict HIPAA regulations throughout the billing process.
- Collaborated with the collections department to address overdue accounts and recover outstanding payments.
- Facilitated clear communication between medical providers, insurance companies, and patients for smooth billing operations.
- Developed comprehensive reports for management detailing trends in revenue generation, collection efforts, and outstanding balances.
Front Desk Receptionist/Billing Clerk
Donald Sgroi,MD
02.1991 - 04.1995
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process..
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Receptionist/Medical Filing Clerk
Wayne General Hospital
09.1986 - 03.1991
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
High School Diploma -
Wayne Valley High School
Wayne, NJ06-1986
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
High Mountain Healthcare
11.2011 - Current
Medical Biller, Accounts Receivable
Wayne Hematology Oncology Associates
07.1995 - 06.2011
Front Desk Receptionist/Billing Clerk
Donald Sgroi,MD
02.1991 - 04.1995
Receptionist/Medical Filing Clerk
Wayne General Hospital
09.1986 - 03.1991
High School Diploma -
Wayne Valley High School