Lauren Smith
Battle Creek,MI
Summary
Flexible professional with a proven track record at Grace Health, with proficiency in patient services and healthcare systems knowledge. Demonstrated expertise in customer service, enhancing patient satisfaction and operational efficiency. Skilled in team collaboration and problem-solving, contributing to workplace harmony. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
13
13
years of professional experience
Work History
Patient Services Assistant
Grace Health
10.2023 - Current
- Trained and became proficient in multiple NextGen applications.
- Delivered exceptional customer service by addressing patient inquiries and concerns promptly, ensuring a high level of satisfaction with their care experience.
- Maintained accurate patient records by diligently updating medical histories, insurance information, and demographic data.
- Enhanced patient satisfaction by providing efficient and courteous assistance during check-in and check-out procedures.
- Recently cross trained in the opthalmic technician position and assisted in exams by preforming and documenting pre exam testing, taking blood pressures, and documenting patient history, reason for visit, patient evaluations.
Host/Bartender/Event Caterer
Finley's Grill And Smokehouse
09.2018 - 02.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained customer satisfaction with regular check ins to assess their needs.
- Stayed knowledgeable and up to date on our menu, specials, and services offered to increase daily sales.
- Regularly catered and bartended events with 200+ guests in and organized, timely, and professional manner.
Caregiver/manager
Cretsinger Care Homes
09.2011 - 09.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Hiring, onboarding, scheduling, and training of new staff.
- Certified in CPI and CPR, as well as providing cpr training to staff as a certified instructor for the Red Cross.
Education
High School Diploma -
Lakeview High School
Battle Creek, MI06.2011
Skills
- Customer service and assistance
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Appointment Scheduling
- Opening and closing procedures
- Problem-Solving
- Team Collaboration
- HIPAA Compliance
- Patient check-in
- Payment Processing
Timeline
Patient Services Assistant
Grace Health
10.2023 - Current
Host/Bartender/Event Caterer
Finley's Grill And Smokehouse
09.2018 - 02.2022
Caregiver/manager
Cretsinger Care Homes
09.2011 - 09.2017
High School Diploma -
Lakeview High School
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