Lauren Springfield
South Berwick,ME
Summary
i have been focused on pursuing my education in a field that wil; allow me to continue to gain knowledge and skills in working with children and families who face challenging situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Merchandising Coordinator
HomeGoods
Portsmouth, NH
10.2024 - Current
- Coordinated product placement to enhance visual merchandising standards across store displays.
- Managed inventory levels, ensuring timely replenishment of stock and reducing out-of-stock occurrences.
- Collaborated with cross-functional teams to implement promotional strategies that increased customer engagement.
- Assisted in training new team members on merchandising best practices and company policies.
- Executed seasonal floor sets, aligning merchandise with marketing campaigns to maximize sales potential.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed the timely replenishment of products to minimize out-of-stock situations and maximize sales potential.
- Enhanced product visibility through the creation of eye-catching displays and timely promotions.
- presented the benefits of our store credit card, encouraging customers to apply
- Handled time-sensitive projects, including store openings and special events, ensuring all merchandising requirements were met promptly and efficiently.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Managed front end staff
- Worked with management to address customer complaints
Behavioral Health Specialist
Back to Basics Behavioral Health Services Inc
Kennebunk, ME
04.2024 - 07.2024
- Provided direct support to clients, facilitating therapeutic interventions and promoting behavioral change.
- Collaborated with multidisciplinary teams to develop and implement individualized treatment plans.
- Conducted assessments to identify client needs, strengths, and areas for improvement.
- Monitored client progress and documented outcomes in compliance with regulatory standards.
- Educated clients and families on coping strategies and available resources within the community.
- Participated in case reviews to enhance service delivery and optimize treatment effectiveness.
- Maintained accurate records using electronic health record systems, ensuring confidentiality and data integrity.
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Created progress reports, assessments and charting within required timeframes.
- Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
- Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Developed personalized treatment plans focusing on each client''s unique situation and goals, leading to better therapeutic results.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Observed and monitored client behavior and responses to treatment.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
Store Supervisor
Aeropostale
Kittery, ME
07.2023 - 04.2024
- Supervised daily store operations, ensuring adherence to company policies and customer service standards.
- Trained and mentored new staff, fostering a collaborative team environment to enhance performance.
- Implemented visual merchandising strategies to enhance product presentation and increase sales.
- Conducted regular team meetings to communicate goals, provide feedback, and address concerns.
- Analyzed sales data to identify trends
- Resolved customer inquiries and complaints efficiently, maintaining high levels of customer satisfaction.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered product questions and assisted customers in selection and checkout.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Answered questions about store policies and addressed customer concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Trained new employees on customer service excellence, resulting in more efficient and effective team.
- Coordinated with management team to set and achieve realistic sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Cashier
Circle K
Kittery, ME
09.2021 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained a clean and organized checkout area to enhance customer experience.
- Trained new cashiers on register operation and customer service protocols.
- managed the completion and filing of pertinent documents
- Managed cash drawer accurately, ensuring proper balancing at shift end.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases and locate items
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Education
Bachelor of Science - Social Work
University of Southern Maine
Portland, Maine, ME05-2027
Associate of Applied Science - Behavioral Health Studies
York County Community College
Wells, ME12-2024
Skills
- Merchandise allocation
- Reliable and punctual
- Active listener
- Pricing and signage updates
- Stock replenishment
- Customer relationship management (CRM)
- Visual merchandising
- Retail sales professional
- Effective communication
- Organizational
- Time management
- Problem solving
Certification
Achieved certificate of community mental health while attending York County Community College