Lauren Stahl
Grand Rapids,MI
Summary
Major Carrier Sales Representative at Worldwide Express with over 5 years of experience in sales coordination and customer relationship management. Skilled in strategic planning and time management to enhance client engagement and sales outcomes. Demonstrates a strong ability to analyze market trends and customer needs to drive sales and improve service delivery.
Overview
13
13
years of professional experience
Work History
Major Carrier Sales Representative
Worldwide Express
Grand Rapids, MI
02.2019 - Current
- Promoted to Major Carrier Sales Representative by hitting $2.75 million dollars in margin and 5,000 shipments
Senior Carrier Salles Representative
Worldwide Express
Overland Park, KS
03.2018 - 02.2019
- Promoted to Senior Carrier Sales Representative by hitting $1.5 million dollars in margin and 2,500 shipments
Junior Carrier Sales Representative
Worldwide Express
Chicago, IL
03.2017 - 03.2018
- Conducted market research to identify customer needs and preferences.
- Monitored market trends to identify new business opportunities, leading to increased sales revenue.
- Mentored junior team members in best practices for negotiating rates, building relationships with carriers, and providing exceptional customer service.
- Created customized logistics solutions tailored to specific client needs while maintaining a focus on cost efficiency and timely delivery.
- Increased customer satisfaction by addressing and resolving carrier issues promptly and efficiently.
- Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
- Effectively managed high volume of inbound and outbound calls, ensuring timely responses to customer inquiries.
- Improved operational efficiency by streamlining processes for carrier selection and rate negotiation.
Driver Service Specialist
Worldwide Express
Chicago, IL
10.2016 - 03.2017
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Group Sales Coordinator
W HOTELS
11.2014 - 10.2016
- Receive incoming sales leads for both of the W Hotels, Chicago and assign to the appropriate sales manager
- Assist 3 Sales Managers handling multiple clients and tasks with all aspects of their event planning and contract / proposal paperwork
- Coordinate with other departments in the company to insure quality service to the customer
- Develop / maintain knowledge of market trends, competition and customers.
Welcome Desk Agent
W HOTELS
07.2013 - 11.2014
- Focus on providing efficient services and creating memorable experiences by making emotional connections with all of our guests
- Provide a direct impact on the overall experience of our hotel guests’ ensuring 100% satisfaction from the moment they arrive until they check out
- Responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out
- Promote and present outstanding recognition and benefits to all of our Starwood Preferred Guests
- Possess strong communication, telephone, and customer service skills, detailed oriented and able to multitask
- Answer and direct incoming calls from inside and outside the hotel
- Identify all guest needs, make reservations and handle their requests
- Dispatch delivery attendants and other hotel staff via two-way radio and telephone
- Display passion, enthusiasm, pride, and commitment to the W brand
- WOWing our guests and going the extra mile
- I have personally been rated number 1 or 2 in GEI (Guest Experience Index) since beginning employment and am currently a member of the GEI and Security committees
- Top employee for enrolling guests in Starwood “Preferred Guests Program”, enrolling over 100 guests each month
- Over the past year, the “W” Chicago City Center was rated #2 in SPG enrollments, worldwide for all Starwood properties
- Elected Talent of the Month for March 2014
- Selected for Talent Development Program geared towards enhancing my career in sales as well as knowledge of all department operations as a foundation for future advancement.
Fashion Stylist and Sales Associate
BEBE STORES, INC
01.2011 - 01.2014
- Provide a first class service of individual attention, specialized understanding of seasonal and existing merchandize, and developed knowledge of current fashion trends to ensure customer satisfaction as a Stylist and Sales Associate at Bebe in Scottsdale Fashion Square
- Employ effective sales techniques to enhance inventory turnover, such as recollection of individual preferences, identifying shared interests and displaying an aptitude for fashion
- Cultivate relationships with regular customers and tailor each clients’ experience by creatively displaying and recommending products based on that customer’s fashion style
- Maintain an organized clientele book with customers’ sizes and style preferences to call upon and arrange appointments for various sales, sponsored events, or new launches
- Engage with clients and influence them to purchase Bebe merchandise, personally selling over $400,000 worth of store merchandise since joining the company in February 2011.
Education
Bachelor of Arts - Business Communications
ARIZONA STATE UNIVERSITY, W. P. Carey School of Business
Tempe05.2013
Skills
- Time Management
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Relationship Building
- Teamwork and Collaboration
- Multi-tasking strength
- Professional Demeanor
- Sales Development
- Negotiation Tactics
Timeline
Major Carrier Sales Representative
Worldwide Express
02.2019 - Current
Senior Carrier Salles Representative
Worldwide Express
03.2018 - 02.2019
Junior Carrier Sales Representative
Worldwide Express
03.2017 - 03.2018
Driver Service Specialist
Worldwide Express
10.2016 - 03.2017
Group Sales Coordinator
W HOTELS
11.2014 - 10.2016
Welcome Desk Agent
W HOTELS
07.2013 - 11.2014
Fashion Stylist and Sales Associate
BEBE STORES, INC
01.2011 - 01.2014
Bachelor of Arts - Business Communications
ARIZONA STATE UNIVERSITY, W. P. Carey School of Business