Lauren Strobel
Canon City,CO
Summary
To obtain gainful, part-time employment while being part of a team in the customer service industry. Punctual and honest with a solid background in customer service and public environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
19
19
years of professional experience
Work History
Cashier & AP/AR
Lindner Chevrolet
02.2024 - Current
- Customer service, Data entry, Daily balancing, Problem solving, Answering phones, monthly statements
Owner Loyalty Manager & Finance Assistant
Red Rock Nissan
05.2023 - 01.2024
- Customer service, Data entry, Daily balancing, Customer satisfaction tracking, Problem Solving
New Inventory Clerk & AP/AR
Red Rock Auto Group
05.2022 - 05.2023
- Data entry, Daily balancing, Posting of payments, Problem Solving
Service & Rentals Receptionist
Heuberger Motors- Subaru
07.2020 - 03.2022
- Customer service, Data entry, Daily balancing, Posting of payments, Collections, Verifying insurance benefits, Creating rental contracts, Setting and verifying appointments for service, Problem Solving
Accounts Payable/ Accounts Receivable
Springs Village Care Center- Five Star Senior Living
07.2018 - 03.2020
- Customer service, Data entry, Monthly statements, Posting of Resident payments, Collections, Verifying insurance benefits, Filing and follow-up on insurance claims, Problem Solving
Certified Activities Director
Skyline Ridge Nursing & Rehabilitation Center
10.2010 - 07.2018
- Customer Service, Scheduling, Hiring, Termination, Disciplinary actions, Training, Develop and initiate Personalized Care Plans Documentation, Interdepartmental team member/ Leader, Point-person on numerous projects, Problem solving and time management, Nationally Certified Activities Director 2011-2020
Activities Assistant
Valley View Health Care Center
01.2008 - 10.2010
- Plan and facilitate group activities, Customer Service, Documentation, Assist director with various tasks and projects, Responsible for Residents while on outings, Problem solving and time management
Night Auditor/ Front Desk Clerk
Best Western
05.2007 - 01.2008
- Customer Service, Guest Relations, Reservations, Daily & Shift Balancing, Running Reports, Problem Solving
General Manager
Regency Inn of Grand Island
08.2006 - 05.2007
- Responsible for day to day operations, Scheduling, Training, Hiring, Termination, Disciplinary actions, Purchasing, AP/AR, Customer Service, Advertising and Marketing, Daily balancing and deposits, Fluent in all shifts, departments, and tasks, Reservations, Problem Solving
Front Desk Manager
Quality Inn & Suites
05.2005 - 08.2006
- Customer Service, Guest Relations, Reservations, Daily & Shift Balancing, Running Reports, A/R, Training, Room Service, Fluent in all shifts, departments, and tasks, Problem Solving
Education
Various Courses to Maintain Certification -
Pueblo Community College
Canon City, COMEPAP I&II -
Arapahoe Community College
Littleton, COSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Professionalreferences
- Brandy Withrow, Comptroller, Red Rock Auto Group, 970-244-4200
- Chris Horton, Service Department Asst. Manager, Heuberger Motors, 719-475-1920
- Jessica Wilson, Service & Rental Receptionist Supervisor, Heuberger Motors, 719-475-1920
- Michelle Reinholdt, Retired, Activities Assistant, Skyline Ridge Nursing & Rehabilitation, 719-371-5786
- Cori Fern, Former Activity Asst. Skyline, Payroll Supervisor Marco Crane & Rigging, 303-960-1729
- JoDonna Erps, Former HR. Director Skyline, Compensation Unit Technician III, CDOC, 719-269-4041
Timeline
Cashier & AP/AR
Lindner Chevrolet
02.2024 - Current
Owner Loyalty Manager & Finance Assistant
Red Rock Nissan
05.2023 - 01.2024
New Inventory Clerk & AP/AR
Red Rock Auto Group
05.2022 - 05.2023
Service & Rentals Receptionist
Heuberger Motors- Subaru
07.2020 - 03.2022
Accounts Payable/ Accounts Receivable
Springs Village Care Center- Five Star Senior Living
07.2018 - 03.2020
Certified Activities Director
Skyline Ridge Nursing & Rehabilitation Center
10.2010 - 07.2018
Activities Assistant
Valley View Health Care Center
01.2008 - 10.2010
Night Auditor/ Front Desk Clerk
Best Western
05.2007 - 01.2008
General Manager
Regency Inn of Grand Island
08.2006 - 05.2007
Front Desk Manager
Quality Inn & Suites
05.2005 - 08.2006
Various Courses to Maintain Certification -
Pueblo Community College
MEPAP I&II -
Arapahoe Community College
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