Lauren Swain
Zeam Media
Anamosa,IA
14
years of professional experience
Detail-oriented receptionist with strong organization and time management skills. Proficient in data entry and telephone communication, ensuring exceptional client relations and efficient front desk operations.
Dedicated receptionist with strong organizational and communication skills. Proven ability to enhance guest experiences and streamline operations, ensuring high levels of customer satisfaction and efficient office administration.
Work History
Receptionist
6 Years 7 Months- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between departments, enhancing workflow efficiency and information sharing.
- Developed standard operating procedures for reception tasks, enhancing consistency and quality of service delivered.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Property Manager
5 Years 1 Month- Oversaw property maintenance and repair operations, ensuring timely completion of service requests.
- Managed tenant relations, addressing concerns and improving satisfaction through effective communication.
- Developed and implemented leasing strategies to optimize occupancy rates and reduce turnover.
- Coordinated property inspections, ensuring compliance with safety regulations and company standards.
- Trained and mentored junior staff on best practices in property management and customer service techniques.
- Analyzed market trends to inform pricing strategies and competitive positioning within the local real estate market.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Education
Cosmetology - Cosmetology
Skills
Organization skills
Time management
Telephone skills
Data entry
Customer/Client relations
Verbal and written communication
Scheduling
Greeting and seating clients
Data inputting
Office administration
File management
Timeline
Receptionist
Zeam Media
01.2020 - CurrentRead More
Property Manager
High Property Managemnt
04.2012 - 05.2017Read More
La James Cosmetology
Cosmetology from Cosmetology
Read More