Summary
Work History
Education
Skills
Timeline
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Lauren Sweeney

Savannah,GA

Summary

- Promoted from porter to valet driver, and then service writer within one year; currently serving as a service advisor for over three years.

- Consistently recognized for top gross sales multiple years; received outstanding feedback from clients regarding personalized service and follow-up.

- Delivered exceptional client communication by updating clients and responding efficiently to inquiries through emails and texts.

- Built strong rapport with colleagues and clients, enhancing team collaboration and service delivery.

- Selected for a prestigious brand experience in Detroit, focusing on luxury client service, upselling techniques, and fostering a welcoming dealership environment.

- Developed a reputation for trust-building with clients, resulting in referrals and repeat business.

Work History

Service Advisor

Jc Lewis Ford Lincoln
Savannah GA
10 2021 - Current
  • Dynamic and dedicated service advisor with extensive experience in the luxury automotive sector. Committed to delivering tailored luxury experiences, building trust with clients, and ensuring a lasting impression. Proven ability to manage difficult situations with professionalism, fostering long-term relationships that drive client loyalty and referrals. Recognized for exceptional communication, problem-solving skills, and a strong organizational ability.

Education

Science -

Wake Technical Community College

Medical

Georgia Southern University

Skills

- Proficient in warranty processes, Reynolds, tire sales tools, maintenance intervals, and preventive maintenance

- Knowledgeable in loaner car processes, repair order write ups, and handling various payment types including contracts and insurance claims

- Strong interpersonal skills, capable of maintaining calm and efficiency in challenging environments

- Excellent organizational skills, capable of managing time and tasks effectively across multiple departments including parts, sales, and service

Timeline

Service Advisor

Jc Lewis Ford Lincoln
10 2021 - Current

Science -

Wake Technical Community College

Medical

Georgia Southern University

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Lauren Sweeney