Lauren Swims
Auxvasse,MO
Summary
Proven in driving operational success, I enhanced sales revenue significantly at Amazon by leveraging my strong customer service and problem-solving skills. With a clean driving record as a Spark Driver at Walmart, I ensured timely and safe deliveries. Skilled in relationship building and multitasking, I excel in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Spark Driver
Walmart
01.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Sales Representative
Amazon
01.2022 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Customer Service Sales Representative
West at Home
02.2020 - 01.2022
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Cafeteria Worker
North Callaway School District
08.2018 - 05.2020
- Prepared ingredients and recipe components ahead of time.
- Cleaned and sanitized surfaces, tools and equipment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
Education
MBA -
Columbia College
Columbia, MOHigh School Diploma -
North Calllaway R1
Kingdom City, MO03-2012
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Relationship building
- Verbal and written communication
- Multitasking Abilities
- Teamwork and collaboration
Timeline
Spark Driver
Walmart
01.2023 - Current
Customer Service Sales Representative
Amazon
01.2022 - Current
Customer Service Sales Representative
West at Home
02.2020 - 01.2022
Cafeteria Worker
North Callaway School District
08.2018 - 05.2020
MBA -
Columbia College
High School Diploma -
North Calllaway R1
Similar Profiles
Dawson HyattDawson Hyatt
Overnight Stocker at WalmartOvernight Stocker at Walmart
Rachel ChristopherRachel Christopher
Spark Driver at WalmartSpark Driver at Walmart
Giovonni MoralesGiovonni Morales
Grocrey Associate at WalmartGrocrey Associate at Walmart
Rashaad FosterRashaad Foster
Stocker at WalmartStocker at Walmart
C.J HumphreyC.J Humphrey
Installation Lead at Henderson ProductsInstallation Lead at Henderson Products