Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Taylor

Louisville,KY

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 10 years of experience in team leadership in Restaurant industry. Background includes sales, management and customer service in fast-paced settings.

Overview

10
10
years of professional experience

Work History

Reasturant Manager

Chillis Grill & Bar
05.2020 - Current
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations, and procedures.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Shift Manager

McDonalds
01.2014 - 04.2020
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Scheduled staff to establish adequate coverage during peak business hours.

Education

Associate of Applied Science - Culinary Arts

Jefferson Communiity & Technical Collage
Louisville, KY
08.2014

High School Diploma -

Floyde Central High School
Floyds Knobs, IN
06.2012

Skills

  • Menu Development
  • Operations Management
  • Recruitment
  • Schedule Coordination
  • Staff Management
  • Customer Engagement
  • Recipes and Menu Planning
  • Kitchen Equipment Operation and Maintenance
  • Performance Improvement
  • Food Service Background
  • Organization and Prioritization
  • Staff Scheduling
  • Inventory Control and Record Keeping

Timeline

Reasturant Manager

Chillis Grill & Bar
05.2020 - Current

Shift Manager

McDonalds
01.2014 - 04.2020

Associate of Applied Science - Culinary Arts

Jefferson Communiity & Technical Collage

High School Diploma -

Floyde Central High School

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Lauren Taylor