Lauren Taylor
Bridgeton,NC
Summary
Efficient and dedicated customer service professional with18 years experience in various roles within industries such as sports, film/television, and hospitality. A quick learner and a varied background in multiple areas, looking to take the next step. Authorized to work in the US for any employer
Overview
24
24
years of professional experience
Work History
Customer Service Lead & Mobile App Admin
15 Seconds of Fame
04.2018 - 12.2024
- Headed up customer service department, including tasks such as writing and categorizing email responses for any situation, training new employees, and maintaining monthly report of incoming queries.
- Event coverage and video logging
- Team research, and many other tasks for sports fan app associated with all major sports leagues
Freelance Production Assistant
Various
10.2012 - 04.2018
- Worked in various areas of television and film productions, in departments such as culinary, production offices, newsroom, and assisting cast and producers
- Productions include the Charleston, SC season of "Top Chef", WWAY NewsChannel 3 in Wilmington, NC, and various locally-filmed food/travel shows
Reservation Sales Agent
Holiday Inn Resort-Wrightsville Beach, NC
04.2014 - 04.2016
- On-site reservations agent for busy oceanfront hotel
- Worked with sales department on large group bookings
- Monitored social media and travel sites for guest reviews
Cast Member
Walt Disney World-Orlando, FL
06.2001 - 06.2006
- Various areas throughout the resort including hospitality, entertainment, recreation, and guest service.
Education
Bachelor of Science - Entertainment Business
Full Sail University
Winter Park, FL05.2012
Skills
- Customer service
- Microsoft Office (Word, Excel, Powerpoint)
- Google Drive
- Photography
- Video Production
- Culinary Arts
- Hospitality/Travel
- Mac & PC proficient
Timeline
Customer Service Lead & Mobile App Admin
15 Seconds of Fame
04.2018 - 12.2024
Reservation Sales Agent
Holiday Inn Resort-Wrightsville Beach, NC
04.2014 - 04.2016
Freelance Production Assistant
Various
10.2012 - 04.2018
Cast Member
Walt Disney World-Orlando, FL
06.2001 - 06.2006
Bachelor of Science - Entertainment Business
Full Sail University
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