Lauren Taylor
Florissant,MO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Results-driven Total Loss Adjuster known for high productivity and efficiency in task completion. Specialize in claim investigation, damage assessment, and negotiation strategies. Excel in critical thinking, decision-making, and communication skills, ensuring smooth operations and client satisfaction in challenging situations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Total Loss Adjuster
Farmers Insurance Company
Saint Louis
06.2024 - Current
- Ensured that all paperwork associated with total loss claims were completed accurately and submitted on time.
- Documented all claim activities thoroughly in company systems for audit and compliance purposes.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Interviewed and spoke with specialists, witnesses, agents and claimants to record incident information.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
Auto Liability Adjuster
Farmers Insurance Exchange
02.2022 - Current
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Interviewed claimants, medical specialists and employers to determine pertinent claim information.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
Loan Specialist
Veterans United Home Loans
Saint Louis, MO
06.2021 - 02.2022
- Educate borrowers on loan process and product/service alternatives.
- Interview borrowers and obtain and/or verify information and documentation.
- Analyze borrower credit for pre-approval or denial of loan applications.
- Inform borrowers on future loan documentation requests, including borrowers' income and asset information.
Manufacturing Coordinator
STERIS
Saint Louis, MO
09.2019 - 05.2021
- Examined incoming materials and compared to documentation for accuracy and quality.
- Selected material quantities or processing methods needed to achieve efficient production.
- Mapped process workflows to enhance understanding of procedures.
- Reviewed production schedules and streamlined processes.
- Monitored employee actions for adherence to safety procedures.
Auto Claims Adjuster
American Family Insurance
Saint Louis, MO
02.2014 - 05.2019
- Identified suspicious claims, escalating issues to Job title for further investigation and analysis.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Negotiated with claimants to settle claims.
- Improved operations through consistent hard work and dedication.
- Developed and maintained courteous and effective working relationships.
Loan Processor
Index Environmental
Saint Louis, MO
10.2010 - 02.2014
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Provided quick turnaround times to maintain fast-past schedule.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Maintained long-term relationships with customers to provide best-in-class customer service.
Office Assistant
Index Environmental
Saint Louis, MO
05.2007 - 10.2010
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
Education
Florida Adjusters License
03.2022
NMLS - Mortgage
NMLS
06.2021
Mccluer High School
Florissant, MO05.2007
Skills
- Attention to Detail
- Customer Relations
- Decision Making
- Critical Thinking
- Settlement Negotiations
- Claims Evaluation
- Verbal and Written Communication
- Liability Determination
Certification
- Licensed Loan Specialist - June 2021
Timeline
Total Loss Adjuster
Farmers Insurance Company
06.2024 - Current
Auto Liability Adjuster
Farmers Insurance Exchange
02.2022 - Current
Loan Specialist
Veterans United Home Loans
06.2021 - 02.2022
Manufacturing Coordinator
STERIS
09.2019 - 05.2021
Auto Claims Adjuster
American Family Insurance
02.2014 - 05.2019
Loan Processor
Index Environmental
10.2010 - 02.2014
Office Assistant
Index Environmental
05.2007 - 10.2010
Florida Adjusters License
NMLS - Mortgage
NMLS
Mccluer High School