Lauren Thomas
CLS Living, Altitude on Main
Glen Allen
19
years of professional experience
Dynamic and customer-focused leasing and sales professional with over 5 years of experience in property management, customer relations, and retail leadership. Proven success in achieving leasing goals, delivering exceptional resident experiences, and leading teams to exceed company objectives. Strong communication, organization, and negotiation skills with a passion for creating welcoming community environments.
Work History
Leasing Manager
3 Months- Directed leasing operations to maximize occupancy rates and enhance tenant satisfaction.
- Developed and implemented marketing strategies to attract prospective residents and increase community visibility.
- Analyzed market trends to inform pricing strategies, ensuring competitive positioning in the rental market.
- Managed lease agreements from negotiation through execution, ensuring compliance with company policies and legal standards.
Leasing Manager, Middleburg Management
1 Year 2 Months- Deliver exceptional customer service to current and prospective residents.
- Conduct engaging property tours and highlight community amenities.
- Support leasing goals through effective communication and follow-up.
- Cultivate strong relationships with residents to enhance community engagement and foster a welcoming atmosphere.
Leasing Professional, Greystar
1 Year- Provided personalized service to build rapport with residents and prospects.
- Managed leasing documentation, renewals, and online applications.
- Conducted tours, responded to leads, and closed leases to meet occupancy goals.
- Collaborated with maintenance and management teams to resolve resident issues.
Leasing Manager, Greystar / Capital Square
8 Months- Supervised and trained leasing consultants to meet performance objectives.
- Processed applications, renewals, and rent collections.
- Created marketing materials and tracked daily leasing activity.
- Ensured the community maintained a clean and market-ready appearance.
Leasing Consultant, BH Management
1 Year 1 Month- Delivered excellent customer service to current and prospective residents.
- Managed property tours, applications, and resident communications.
- Maintained accurate leasing records and promoted properties via multiple channels.
Administrative Assistant
7 Months- Handled vendor purchase orders, invoices, and accounting submissions.
- Assisted with lease processing and maintenance coordination.
- Supported resident communications and property operations.
Apple Card Specialist
1 Month- Provided account support to Apple Card customers including payment and dispute resolution.
- Delivered accurate information regarding balances, interest, and transactions.
Customer Service Representative
3 Months- Facilitated medical record requests for healthcare providers and clients.
- Maintained a high level of confidentiality and customer satisfaction.
Health and Pension Specialist
6 Months- Guided clients through enrollment for health and retirement benefits.
- Provided detailed plan explanations and ensured accuracy of records.
Assistant Manager
1 Year 2 Months- Led daily operations, merchandising, and staff scheduling.
- Trained and coached employees to deliver high customer satisfaction.
- Managed sales targets and store presentation.
Cash Wrap Supervisor
2 Years 1 Month- Oversaw cash handling, daily reconciliation, and store opening procedures.
- Trained associates on POS systems and customer engagement techniques.
Stock Crew / Cashier
3 Years 4 Months- Managed cash transactions and provided friendly service.
- Supported merchandising and inventory management operations.
Cashier / Sales Associate
2 Years 5 Months- Delivered personalized sales service and maintained merchandise displays.
- Exceeded individual and team sales goals.
Education
General Studies Coursework
High School Diploma
Skills
Leasing
Resident Retention
Customer Service
Marketing
Sales
Rent Collection
Budgeting
Fair Housing Compliance
MS Office
CRM Software
Team Leadership
Training
Presentation
Negotiation
Communication
Time Management
Timeline
Leasing Manager
CLS Living, Altitude on Main
05.2026 - CurrentRead More
Leasing Manager, Middleburg Management
The Brook Apartments
03.2025 - 05.2026Read More
Leasing Professional, Greystar
Avia Luxury Apartments
02.2024 - 02.2025Read More
Leasing Manager, Greystar / Capital Square
Rivergate Apartments
04.2023 - 12.2023Read More
Leasing Consultant, BH Management
Misty Ridge / The Foundry Apartments
03.2022 - 04.2023Read More
Administrative Assistant
Accent Management
08.2021 - 03.2022Read More
Apple Card Specialist
Goldman Sachs
03.2021 - 04.2021Read More
Customer Service Representative
Sharecare Health Data Services
07.2018 - 10.2018Read More
Health and Pension Specialist
Willis Towers Watson
08.2017 - 02.2018Read More
Assistant Manager
Max Studio
10.2015 - 12.2016Read More
Cash Wrap Supervisor
Victoria’s Secret
11.2013 - 12.2015Read More
Stock Crew / Cashier
Ross Dress for Less
04.2010 - 08.2013Read More
Cashier / Sales Associate
Finish Line
06.2007 - 11.2009Read More
Northside High School
High School Diploma
Read More
Coastal Carolina Community College
General Studies Coursework
Read More