Summary
Overview
Work History
Education
Skills
Professional References
Timeline
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Lauren Torralba

West Mifflin

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

6
6
years of professional experience

Work History

Associate Banker

JPMorgan Chase Bank
01.2021 - 10.2022
  • Performed branch operations which included managing cash devices (e.g., cash vault, ATM, etc.) while adhering to all bank policies and procedures
  • Assisted clients with account openings and maintenance
  • Supported the Branch Manager and Lead Associate of Operations with all aspects of branch operations, including loss control, compliance, and audit standards
  • Built relationships with clients by sharing product knowledge and solutions and introduced them to licensed bankers when additional opportunities were identified
  • Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.

Order Entry/Customer Service Specialist

Tom's Farms Furniture & Decor
12.2018 - 03.2020
  • Verified and validated vendor/suppliers, billed purchase orders and itemized shipments received
  • Crossed trained in Show Room, Sales, Shipping and Receiving
  • Accurately processed and created customer Purchase and Sales Orders into POS system
  • Handled 30+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention

Sales Associate, Stock

Tom's Farm
12.2016 - 12.2018
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Keyholder, opened and closed entire storefront at beginning and end of shift
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

General Studies -

Community College of Allegheny County
09.2015

High School Diploma -

Sky Mountain Charter School
Long Beach, CA
05.2013

Skills

  • Skilled in Microsoft Word, Excel, Outlook, Quickbooks
  • Banking regulations
  • Branch operations
  • Consumer banking
  • Data entry
  • Scheduling
  • Cash management
  • Due diligence
  • Relationship building

Professional References

  • Martha Shelby (412) 377-6591
  • Jeremie Cline (951) 228-6159

Timeline

Associate Banker

JPMorgan Chase Bank
01.2021 - 10.2022

Order Entry/Customer Service Specialist

Tom's Farms Furniture & Decor
12.2018 - 03.2020

Sales Associate, Stock

Tom's Farm
12.2016 - 12.2018

General Studies -

Community College of Allegheny County

High School Diploma -

Sky Mountain Charter School

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Lauren Torralba