Lauren Travis
East Amherst
Summary
Proven team leader and exceptional customer service provider, adept at enhancing member experiences at the Country Club of Buffalo through expert tableside etiquette and efficient multitasking. Skilled in wine service and memory retention, consistently exceeding performance goals. Demonstrates a strong work ethic and excels in fast-paced environments, significantly improving service delivery and member satisfaction.
Overview
2
2
years of professional experience
Work History
Server
Country Club of Buffalo
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier/Stocker
Global Wine and Spirits
06.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Bachelor of Science - Business Administration
University At Buffalo
Getzville, NY05.2026
Associate of Science - Business Administration
SUNY Niagara
Sanborn, NY08.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Memory retention
- Guest Engagement
- Performance Improvement
- Tableside Etiquette
Timeline
Server
Country Club of Buffalo
05.2023 - Current
Cashier/Stocker
Global Wine and Spirits
06.2022 - 03.2024
Bachelor of Science - Business Administration
University At Buffalo
Associate of Science - Business Administration
SUNY Niagara
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