Lauren Tshiams
Cape Coral
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Duffy's Sports Grill. Expert in order accuracy and guest engagement, consistently enhancing customer satisfaction. Proven ability to manage high-volume dining environments while fostering loyalty through personalized service and relationship management. Committed to maintaining cleanliness and safety standards.
Overview
13
13
years of professional experience
Work History
Server
Duffy's Sports Grill
10.2015 - Current
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Collaborated with kitchen staff to maintain efficient food preparation and presentation standards.
- Managed multiple tables simultaneously, enhancing guest satisfaction through attentive service.
- Processed payments accurately using POS systems, minimizing transaction errors.
- Assisted in training new servers on menu knowledge and service protocols.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Resolved guest complaints effectively, maintaining a positive dining experience for all patrons.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Served food and beverages promptly with focused attention to customer needs.
Server
Jad's Caddyshack
03.2012 - 07.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Business
North East High
North East, MD05.1997
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Sales techniques
- Order accuracy
- Service prioritization
- Team collaboration
- Sales expertise
- Food safety practices
- Supply restocking
- Quality control
- Table bussing
- Suggestive selling
- Guest relations management
- Performance improvement
- Dining area maintenance
- Allergy awareness
- Point of sale operation
- Relationship management
- Table setting
- Item promotion
- Table setting knowledge
- Ordering procedures
Timeline
Server
Duffy's Sports Grill
10.2015 - Current
Server
Jad's Caddyshack
03.2012 - 07.2015
Business
North East High
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