Lauren Umphress
McKinney
Summary
I am an innovative and highly focused contributor with a proven record of achievement. I also am an energetic self-motivator with outstanding verbal and written communication skills. I will represent my employer with an exceptional work ethic and bottom-line impact for the good of the company.
Overview
7
7
years of professional experience
Work History
Host
Major Food Group
07.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events while running the board.
- Answered guests questions about hours, seating, and menu information.
- Performed as a liaison for VIP clients to expedite the reservation process.
- Responsible for debriefing the staff on what the shift consisted of during pre shift. This will include descriptions of guests of note, what time the most volume will occur, and the expectation for the night to better assist with the flow of reservations.
- Maintained the expectation of communicating and assisting with any needs from guest relations throughout the shift.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Credentialing Coordinator/Medical Committee Interdepartmental Liaison
Blue Cross Blue Shield (HCSC)
10.2022 - 07.2024
- Responsible for the credentialing inventory of providers that are considered high risk/liability for the network of Blue Cross Blue Shield of Illinois.
- Dissect files and credentialing applications to collect the appropriate data and information to present to the medical committee. This allows the committee to be able to make a well informed and educated decision.
- Worked hand in hand with legal and the investigation unit to acquire board orders from the state, and minutes or public records of court hearings depending on how serious the allegations are towards the provider.
- Required to pull the state of Illinois and bordering states records of new license actions.
- Compile all the information and findings that were collected through multiple screening processes into an agenda.
- The agenda would be presented to the board of medical directors, legal, the internal investigation unit, upper leadership of the credentialing department, and a panel of outside physicians that represented the board of peers.
- Create all the documentation for the formal correspondence of the outcomes on behalf of the medical committee.
- Represent Blue Cross Blue Shield while collaborating with providers and at times their personal attorneys during the appeal process.
- Executed the proper internal and state regulated turnaround times for the high-risk providers.
- Assisted with special projects as needed, demonstrating adaptability and commitment to the success of the organization.
- Reduced errors in documentation by thoroughly auditing provider files for completeness and accuracy.
Private Dining Coordinator, Corporate Trainer, and Offsite Marketing Ambassador
Landry’s Inc
10.2020 - 10.2022
- Provided high-class customer service, with an emphasis on courtesy, to a vast diversity of people coupled with the ability to adapt to client’s needs and personalities
- Acknowledged customers, probed to determine, and verify any wants, needs, and any necessary accommodations
- Maintained proficient reservations scheduling and organized private dining events
- Comfortable with high volume organization and live revisions on the floor to ensure the team’s success
- Maintained a manageable volume of patrons for the evening and holidays and was able to deduce the amount of labor that was needed to continue to ensure the expected experience and ambience for high end dining
- Participated in regular training sessions to stay current on industry trends, emerging technologies, and best practices in marketing communications.
- Generated leads through cold-calling, networking and other outreach methods.
Compliance Associate and Credentialing Specialist
Supplemental Healthcare
02.2020 - 09.2020
- To conduct and evaluate the onboarding process and credentialing for incoming talent on a national scale for local and traveling healthcare contract work
- Ensuring all documents for the credentialing process met the client’s internal compliance expectations, company standards, and state regulation
- This insured smooth onboarding for new talent; and allowed existing contracted medical professionals to continue and honor their commitment to their respected institutions
- Responsible for scheduling offsite drug panels, medical exams, and background checks for new and existing healthcare provider
- Communicated with clients, talent, internal leadership, and recruiters on a regular basis to receive and inform status updates of completion of any items any onboarding cases
- Shared ETAs on any outstanding documentation and pending results on medical tests, background checks, and internal/external modules or exams
- Would supervise any upcoming expiring items such as, licensing/certifications, medical records, and internal/external modules for the assistant level providers (phlebotomists, medical assistants, PTAs, etc.) and for RN’s who held contracts with penitentiary medical facilities
- Responsible for running meetings with the sales team and clients on where the compliance process stood at that time.
- Upon request collected past data of credentials and onboarding cases from selected time periods for an external audit with our national accredited clients
- Participated in an external and internal audit during my tenure that granted Supplemental Health Care Joint Commission Accreditation status
- Served as a subject matter expert on compliance-related topics, providing guidance to colleagues and stakeholders as needed.
- Maintained up-to-date knowledge of regulatory changes, informing management of any potential impacts on company operations.
Leasing Agent/Marketing Professional
Lincoln Property Company
02.2019 - 02.2020
- To acquire knowledge of the needs and desires of incoming prospects to be able to efficiently serve them in their survey of the product
- Input all available data to properly generate the leasing contract and correct or add any addendums to the contract if applicable.
- Participated in an office professional audit to ensure that our files were compliant with company policy, state, and federal legislation.
- Displayed excellent interpersonal communication diplomatic character with any medium for; incoming prospects, tenants, fellow staff, and any third-party vendors.
- Execute marketing tasks to ensure traffic flow and continue to meet closing ratios, monthly quotas, and consentient occupancy percentage.
- Perform as a liaison for residents and maintenance staff, while providing outstanding customer service, speed, and precision with any requests or tasks that have been provided by the residents.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
Talent Advisor/Recruiter and Sales Management
Liquid Agents Healthcare
01.2018 - 02.2019
- Partner with clientele to understand their identify staffing needs, and to help with workforce planning strategies to be able to take on appropriate search assignments on a national scale for traveling medical contracts.
- Serve as a customer service representative to staff positions for all clients in coordinating to the selection process.
- This is including advertising job description, application administration, candidate screening and interviewing, notification, testing (when appropriate), making salary/hiring recommendations, and completing reference checks.
- Conducted high volume cold calling and constant communication with the talent, clients, and internal parties.
- This was including but not limited to emails, standard mass, or personal texts to either already established or interested RNs, and face to face meetings with current contracted registered nurses/nurse practitioners in my personal book of business and leadership.
- Provided ongoing training opportunities for internal team members, expanding professional skillsets in alignment with industry advancements.
- Streamlined interview processes by coordinating schedules between candidates and hiring managers while minimizing disruptions to daily operations.
Education
Graduate -Associates of Arts - General Studies
Collin College
McKinney, Texas08.2016
Skills
- Salesforce
- Payer
- Adobe Pro
- Labor Edge
- Opentable
Microsoft Office (Excel, Word, and Power Point)
- Sevenrooms
- Aloha
- Ace
- SmartUM
- Yardi
Accomplishments
· Employee of the Month December 2018- Del Frisco Grille
· FEED Recipient Status 2022- Del Frisco’s Grille (An award for consistently for far exceeding expectation daily)
· Leadership Role: Lead Host, Lead Server Trainer, and FEED ambassador (nominating employees for special recognition and detailing reasons and examples of exuding above standard actions and behaviors) at Del Frisco’s Grille
· Represented Tyler Junior College as an international ambassador while renewing our treaty with Gyeongju University in North Gyeonsnang Province, South Korea
· Selected to perform and represent Tyler Junior College and the state of Texas on a USO Tour at Camp Humphreys Desiderio Army Airfield in South Korea
· Leadership role- Elite dance team on Tyler Junior College Apache Belles
· Apache Belle Elite Team Scholarship Tyler Junior College 2013-2015
Awards Nominations
- Employee of the Month, 12/01/18, Del Frisco Grille
- FEED Recipient Status, 2022, Del Frisco’s Grille
- Leadership Role, Lead Host, Lead Server Trainer, and FEED ambassador at Del Frisco’s Grille
- International Ambassador, Tyler Junior College, Renewing treaty with Gyeongju University in South Korea
- USO Tour Performer, Date not specified, Camp Humphreys Desiderio Army Airfield in South Korea
- Leadership Role, Elite dance team on Tyler Junior College Apache Belles
- Apache Belle Elite Team Scholarship, Tyler Junior College, 2013-2015
- Leadership Role, Officer over the McKinney Marquettes, 2011-2013
- Apache Belle Athletic Scholarship, Tyler Junior College, 2013-2015
- Apache Belle Elite Athletic Scholarship, Tyler Junior College, 2014-2015
- Sapphire Marquette Scholarship, McKinney High School, 2013
Timeline
Host
Major Food Group
07.2024 - Current
Credentialing Coordinator/Medical Committee Interdepartmental Liaison
Blue Cross Blue Shield (HCSC)
10.2022 - 07.2024
Private Dining Coordinator, Corporate Trainer, and Offsite Marketing Ambassador
Landry’s Inc
10.2020 - 10.2022
Compliance Associate and Credentialing Specialist
Supplemental Healthcare
02.2020 - 09.2020
Leasing Agent/Marketing Professional
Lincoln Property Company
02.2019 - 02.2020
Talent Advisor/Recruiter and Sales Management
Liquid Agents Healthcare
01.2018 - 02.2019
Graduate -Associates of Arts - General Studies
Collin College
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