Lauren Wacholtz
Janesville,WI
Summary
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
SSM Health St. Mary's Hospital
03.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Improved patient satisfaction by efficiently managing registration and intake processes.
Inspector/Picker/Package Handler
Prent Corporation
04.2020 - 03.2022
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
Picker/Warehouse Packer
Chamber and Owens
07.2018 - 12.2019
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Verified proper labeling and identification on all orders before shipment.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
Education
Some College (No Degree) - Pre-Pharmacy
Drake University
Des Moines, IAHigh School Diploma -
Craig High School
Janesville, WI06.2020
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Strong empathy
- Flexible Schedule
- Calm and Effective Under Pressure
Timeline
Patient Access Representative
SSM Health St. Mary's Hospital
03.2022 - Current
Inspector/Picker/Package Handler
Prent Corporation
04.2020 - 03.2022
Picker/Warehouse Packer
Chamber and Owens
07.2018 - 12.2019
Some College (No Degree) - Pre-Pharmacy
Drake University
High School Diploma -
Craig High School
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