LAUREN WAGNER
PRINCETON,Iowa
Summary
Proven leader in the hospitality sector, adept at menu management and exceptional communication, honed at The Dive and other establishments. Demonstrates a friendly, positive attitude, excelling in customer service and team collaboration. Streamlined operations, enhancing customer satisfaction and operational efficiency. Skilled in problem resolution and organization, consistently delivering superior service and maintaining high standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Roosters Wings
Columbus, Ohio
01.2024 - 08.2024
- Accepted payments from guests for dine-in and take-out foods.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Stocked server areas with supplies before, during and after shifts.
- Answered telephone to provide dining information and take reservations.
Waitress
Chef-O-Nette Diner
Columbus, Ohio
04.2023 - 09.2023
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and confirmed complete orders.
- Provided accurate change for cash transactions using a cash register system.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Set up tables in between patrons to reduce wait times.
- Stocked service areas with supplies during slow periods.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Greeted customers and provided menus.
Concession Stand Shift Manager
The Dive
Columbus, OH
05.2021 - 08.2023
- Maintained cleanliness and organization of work area.
- Ensured compliance with local health department regulations regarding food preparation and service.
- Developed efficient methods for restocking supplies and food items.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Provided feedback on employee performance after every shift.
- Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
- Served food and beverages with focus on quality items and superior service.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Assembled and served meals according to specific guest requirements.
- Issued receipts, refunds, credits or change due to customers.
- Maintained work area and kept cash drawer organized.
Education
Bachelor of Arts - Elementary Education
University of Iowa
Iowa City, IASkills
- Friendly, positive attitude
- Problem resolution
- Organization and time management
- Menu management
- Telephone reception
- Team collaboration
- Exceptional communication
- Customer service
- Attention to detail
- Supervision and leadership
Accomplishments
- Deans List
- Honor Roll
Certification
- Serv Safe Certified
Affiliations
- Volunteer at local elementary school
- Active in Christian fellowship on Iowa's campus
Timeline
Restaurant Hostess
Roosters Wings
01.2024 - 08.2024
Waitress
Chef-O-Nette Diner
04.2023 - 09.2023
Concession Stand Shift Manager
The Dive
05.2021 - 08.2023
Bachelor of Arts - Elementary Education
University of Iowa
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