Sophie Nguyen
North Providence,RI
Summary
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Olive Garden
Warwick, Rhode Island
09.2024 - Current
- Answered phone inquiries to schedule and confirm reservations, and respond to service questions.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Spoke with patrons to drive satisfaction with food and service.
- Greeted guests and sat customers at tables or in waiting areas.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Built positive relationships with other front-of-house and kitchen staff.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Answered telephone to provide dining information and take reservations.
- Took beverage orders and served drinks during peak meal times.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Upsold appetizers, drinks, desserts. when appropriate.
Personal Care Assistant
Sydney Nguyen
North Providence, Rhode Island
05.2023 - 08.2023
- Prepared meals according to dietary requirements and assisted in feeding when needed
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting
- Supported bathing, dressing and personal care needs
- Maintained clean and well-organized environment for client happiness and safety
- Followed care plan and directions to administer medications
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary
- Organized oral medications for clients following dosage and schedule requirements
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed
- Maintained daily living standards by assisting clients with personal hygiene needs
- Made beds, swept floors and sanitized surfaces to support activities of daily living
Nail Salon Receptionist
Hollywood Nails Salon
Cranston, Rhode Island
04.2022 - 09.2022
- Fostered relationships with existing clients through friendly conversation and follow-up inquiries
- Greeted customers and provided exceptional customer service
- Provided information about services, products and prices to customers
- Processed payments for services rendered
- Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary
- Ensured all areas of the salon were clean and organized at all times
- Managed the front desk area by ensuring that it was always neat and presentable
- Scheduled appointments using salon software system
- Greeted customers, answered phone calls and responded to emails in a timely manner
- Booked appointments to allow sufficient time for requested services
Education
No Degree -
North Providence High School
North Providence, RI01.2027
Skills
- Excellent Communication
- Scheduling
- Customer Service
- Flexible Schedule
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Organization and Time Management
- Cultural Awareness
- Cleaning and sanitizing
- Sweeping and Mopping
- Scheduling appointments
- Strong multitasking and prioritization
- Positive and professional
- Dining customer service
- Table setting arrangements
- Supply restocking
- Friendly demeanor
- Active learning
- Dining area maintenance
Timeline
Restaurant Hostess
Olive Garden
09.2024 - Current
Personal Care Assistant
Sydney Nguyen
05.2023 - 08.2023
Nail Salon Receptionist
Hollywood Nails Salon
04.2022 - 09.2022
No Degree -
North Providence High School