Anessa Jones
Council Bluffs,IA
Summary
Proactive and goal oriented professional with excellent time management and problem solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Also bringing personable and positive attitude to every interaction. Understands importance of customer satisfaction and excels in communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Jimi D's Food & Spirits
Omaha, NE
03.2026 - Current
- Addressed guest inquiries and concerns promptly, fostering positive relationships.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Restaurant Hostess
Voodoo Bayou
Orlando, FL
12.2024 - 02.2026
- Greeted and seated guests, optimizing flow and enhancing dining experience.
- Managed reservation system, ensuring accuracy in booking details and guest preferences.
- Assisted in training new hosts on operational procedures and customer service standards.
- Monitored dining area for cleanliness and readiness, maintaining a welcoming atmosphere.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Collaborated with servers to coordinate table assignments and maintain service efficiency.
Contractor
Dan Jones Painting & Drywall
Council Bluffs, IA
01.2015 - 12.2024
- Assessed project requirements, adapting strategies for various surfaces and environments.
- Enhanced client satisfaction by delivering high-quality painting services on time and within budget.
- Maintained a safe work environment with proper handling of tools, equipment, and materials, resulting in zero workplace accidents.
- Managed project timelines effectively to ensure timely completion without compromising quality or safety standards.
- Installed drywall panels efficiently, ensuring alignment and structural integrity.
- Assisted in planning layouts for drywall installation, optimizing material usage.
- Prepared work area, tools and equipment for job site.
Cashier
IKEA
Orlando, FL
08.2022 - 08.2024
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained organized and clean checkout areas to promote a positive store environment.
- Trained new cashiers on register operation and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Childcare Provider
IKEA
Orlando, FL
08.2022 - 08.2024
- Fostered a safe and nurturing environment for children's development and growth.
- Implemented engaging activities to enhance children's social and cognitive skills.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
Assistant Teacher
StarChild Academy
Orlando, FL
08.2020 - 03.2021
- Facilitated engaging learning activities to promote cognitive and social development in children.
- Collaborated with lead teacher to design age-appropriate lesson plans and curriculum enhancements.
- Assessed children's progress and provided feedback to parents regarding developmental milestones.
- Organized and led extracurricular activities, encouraging teamwork and creativity among children.
- Maintained classroom organization and cleanliness, ensuring compliance with health and safety standards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Host/Server
Texas Roadhouse
Council Bluffs, IA
02.2017 - 07.2019
- Welcomed guests and managed seating arrangements to optimize restaurant flow.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated waitlist management, ensuring efficient table turnover and minimized guest wait times.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring timely delivery to tables.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Connections Academy
Council Bluffs, IA05.2019
Skills
- Customer service
- Strong multitasking
- Active learning
- Cash handling
- Relationship building
- Time management
- Problem-solving
- Following directions
- Reliability
- Positive role model and mentor
- Friendly, positive attitude
- Attention to detail
- Dependable and responsible
- Organizational skills
Certification
- Health, Safety, and Nutrition
- Identifying and reporting child abuse and neglect
- Early Literacy for childrend ages birth through three
- Behavioral obersvation and screening
- Special needs appropriate practices
Languages
English
Native or Bilingual
Italian
Elementary
Timeline
Restaurant Hostess
Jimi D's Food & Spirits
03.2026 - Current
Restaurant Hostess
Voodoo Bayou
12.2024 - 02.2026
Cashier
IKEA
08.2022 - 08.2024
Childcare Provider
IKEA
08.2022 - 08.2024
Assistant Teacher
StarChild Academy
08.2020 - 03.2021
Host/Server
Texas Roadhouse
02.2017 - 07.2019
Contractor
Dan Jones Painting & Drywall
01.2015 - 12.2024
High School Diploma -
Connections Academy