Lauren Walker
Stockbridge,GA
Summary
Hardworking Waiter with 4 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Focused Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering 4-year background providing high-quality service to customers.
Overview
6
6
years of professional experience
Work History
Waitress
Mount Vernon Towers Condo Association
Sandy Springs, GA
05.2023 - Current
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service to ensure repeat customers.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Took orders for food and drinks and delivered them to guests.
- Followed all safety and sanitation regulations when handling food or drinks.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Brought food and beverages to tables in a timely manner.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Assisted other wait staff members in times of heavy customer traffic.
Owned Buisness
Spoiled little Bratz llc
Stockbridge, GA
08.2019 - 05.2023
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
Waitress and Cashier
Juicy Crab
McDonough, GA
02.2022 - 03.2023
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier
Waltons Home Cooking
Ellenwood, GA
05.2018 - 05.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Education
Certification - Phlebotomy
Cambridge College of Healthcare & Technology
Dunwoody, GA01-2023
High School Diploma -
Stockbridge High School
Stockbridge, GA05-2021
Skills
- Menu Recommendations
- Guest Relations Management
- Order Accuracy
- Customer Service
- Effective Customer Upselling
- Handling Complaints
- Service Prioritization
- Food Running
- Regulatory Compliance
- Order Management
- Menu Knowledge
- Food Safety Understanding
Affiliations
- When I am not working, I keep myself busy by painting and picking up shifts for the company I work for.
Accomplishments
- A few awards/accomplishments I have are always being on time, always being attentive, and keeping knowlege of things that have changed in the workplace.
Timeline
Waitress
Mount Vernon Towers Condo Association
05.2023 - Current
Waitress and Cashier
Juicy Crab
02.2022 - 03.2023
Owned Buisness
Spoiled little Bratz llc
08.2019 - 05.2023
Cashier
Waltons Home Cooking
05.2018 - 05.2021
Certification - Phlebotomy
Cambridge College of Healthcare & Technology
High School Diploma -
Stockbridge High School
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