Lauren Webster
Summary
Certified Administrative Professional with 10+ years of progressive experience providing strategic executive support, operations consulting, and HR leadership. Excel at managing complex calendars/inboxes, developing streamlined processes, facilitating high-level communication, and anticipating needs to enhance executive productivity and organizational efficiency. Proven in remote/hybrid environments with a proactive, solutions-oriented approach.
Overview
1
1
Certification
14
14
years of professional experience
Work History
HR/Operations Consultant
Stroud Group Incorporated
Columbia, MD
02.2025 - Current
- Analyzed existing handbook content and restructured policies to meet legal standards and enhance employee understanding of organizational procedures.
- Developed and implemented a systematic approach for one-on-one meetings to promote effective communication and collaboration among team members.
- Developed and executed a performance review framework focused on goal achievement to enhance leadership support for individual contributors.
- Oversaw payroll operations, ensuring precise alignment of compensation deductions and withholdings.
- Developed and enforced a protocol for monthly PTO balance updates, requiring employee verification to mitigate miscalculations.
HR Manager & Executive Assistant
STAR Financial Credit Union
Corpus Christi, TX
03.2023 - 05.2023
- Optimized HR functions by rectifying extensive backlogs in hiring, payroll, reimbursements, and implementing a structured approach to filing disoriented records.
- Organized and presented essential shareholder reports within one week of arrival, facilitating leadership's access to critical information for effective decision-making.
- Guided executives and managers in adopting empathetic communication techniques to improve interactions during sensitive performance discussions.
- Identified and relayed urgent matters to executive team, emphasizing the need for immediate focus.
AR Collections Clerk
Traxxas
McKinney, TX
09.2020 - 07.2022
- Utilized customized internal accounting software to manage daily processing of 150-200 customer orders.
- Facilitated communication with customers to support account management and maintain up-to-date status for each account.
- Engaged with clients experiencing negative account balances, utilizing empathetic communication to facilitate swift resolution.
Office Manger, CSR Rep, Professional Assistant
Multiple Organizations
DFW, TX
11.2016 - 11.2019
- Coordinated ongoing strategic dialogue with critical partners to support project development and uphold compliance with permitting regulations.
- Analyzed and prioritized critical information, delivering it directly to leadership for immediate action and efficient problem-solving.
- Conducted thorough evaluations to identify gaps in precedent-setting policies; crafted and distributed internal policies that upheld compliance, encouraged fairness, and defined standards for organizational behavior.
HR Specialist
US Army
Fort Carson, CO
10.2012 - 10.2016
- Monitored and tracked the status of 50-200 documents simultaneously, facilitating efficient processing through various approval channels.
- Created efficient tracking methodologies to monitor and update the status and location of documents consistently.
- Managed inquiries and provided tailored assistance to soldiers on benefits enrollment, career modifications, educational resources, financial matters, and relocation processes.
- Managed and streamlined information requests, ensuring timely approvals and denials to support operational efficiency.
Education
Bachelor of Science - Business Administration And Management
National American University
Centennial, CO11-2016
Skills
- Interpersonal relationships
- Operational efficiency
- Written/Verbal/Virtual Communication
- Process improvement
- Time management
- Flexible and adaptable
- Calm under pressure
- Organization and time management
- Technical Troubleshooting
- Self-Management
Certification
Professional Administrative Certificate of Excellency
Timeline
HR/Operations Consultant
Stroud Group Incorporated
02.2025 - Current
HR Manager & Executive Assistant
STAR Financial Credit Union
03.2023 - 05.2023
AR Collections Clerk
Traxxas
09.2020 - 07.2022
Office Manger, CSR Rep, Professional Assistant
Multiple Organizations
11.2016 - 11.2019
HR Specialist
US Army
10.2012 - 10.2016
Bachelor of Science - Business Administration And Management
National American University