Lauren Whitt
Ashville
Summary
Experienced in a Law Clerk/Solicitation and Marketing role at a reputable Law Firm, with a well-spoken and cheerful demeanor. Motivated by supporting others and achieving tangible outcomes, excelling as an independent coworker with exceptional communication and organizational skills. Comfortable and adept at fostering productive relationships to drive success, whether collaborating in team environments or working autonomously.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
FedEx Freight
07.2024 - Current
- Make freight delivery appointments as required for the 999982 route (unknown account codes with Fedex Freight)
- Assist customers via phone and email with inquiries related to shipments, rate quotes, and billing questions
- Enter freight shipment information into the computer system, including status updates and generating freight bills
- Provide accurate information and assistance to customers, including determining pick-up and delivery needs, problem resolution, and updating systems to meet customer requirements
Law Clerk/Letter and Marketing Department
Kurgis And Associates Co., LPA
01.2021 - 05.2024
- Texts/summaries for advertising to potential cases
- Used Excel and Word to generate new cases from daily crash reports
- Scanned all cases into an electronic pdf
- Worked with Ohio Medicaid Subrogation
- Floater for case managers
Front Desk
Buckeye Fitness Club
05.2020 - 09.2020
- Front Desk management and membership processing
Cashier
Victoria Secret
02.2020 - 04.2020
- Cashier and closed the store in all shifts
Cashier & Line Worker
Piada Italian Street Food
05.2019 - 08.2019
- Cashier and food prep
Education
Bachelor of Science - Dietetics
The Ohio State University
Columbus, OH05-2029
Associate in Arts (A.A.) -
The Ohio State University
Columbus, OH01-2020
Exercise Science
The Ohio State University
Columbus, OH08.2019
Kinesiology
Miami University
Oxford, OH06.2019
High School Diploma -
Bishop Ready High School
Columbus, OH06.2019
Skills
- Customer service
- Effective communication
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Complaint handling
- Call center operations
- Call management
- Appointment scheduling
- Shipping and logistics
- Receiving support
Accomplishments
- 4 yr Varsity Letterman
- 4 yr MVP
- 3 yr Ohio State Track/Field Qualifier/Placing 8th, 6th, 4th
- 4 yr All CCL
High School Sports
- Track and Field
- Volleyball
Timeline
Customer Service Representative
FedEx Freight
07.2024 - Current
Law Clerk/Letter and Marketing Department
Kurgis And Associates Co., LPA
01.2021 - 05.2024
Front Desk
Buckeye Fitness Club
05.2020 - 09.2020
Cashier
Victoria Secret
02.2020 - 04.2020
Cashier & Line Worker
Piada Italian Street Food
05.2019 - 08.2019
Bachelor of Science - Dietetics
The Ohio State University
Associate in Arts (A.A.) -
The Ohio State University
Exercise Science
The Ohio State University
Kinesiology
Miami University
High School Diploma -
Bishop Ready High School
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