LAUREN WHITWORTH
Houston,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Account Manager - ERP - Saas
Broadlume
09.2022 - Current
- Addressed problems with accounting, billing, system issues within a software's and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with software.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Assistant Project Manager
National Floor Covering
06.2019 - 09.2022
- Review a scope of work via plans, drawings, and specifications in order to familiarize with a job
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Put together estimates, specifications and other project documents.
- Developed and executed pre-construction milestones on project schedule.
- Improved cost control through effective allocation of subcontractors and site resources.
- Held construction progress and regular status meetings with project team.
- Verified completed projects met approved time, quality, and cost estimates.
- Change Order Management
- Developing and maintenance of consistent reporting to a sales and production team, updating them on each project, including reports on material procurement
Account Project Manager
Interior Logic
01.2017 - 06.2019
- Establish and maintain relationships with Superintendents and property management companies
- Cultivate and develop new business opportunities through creative prospecting
- Maintain and grow existing customer relationships with follow up on a scheduled basis
- Measure floor plans and provide pricing leveraging technology to create custom bids
- Achieve monthly and quarterly sales and margin targets
Leasing Manager
Cortland
01.2013 - 01.2017
- class B 568 Unit property under multi-million dollar renovation
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Explained terms of lease and amounts to be paid to tenants.
Education
Bachelor of Science - Construction Management
Texas State University
San Marcos, TX08.2018
High School Diploma -
The Colony High School
Dallas, Tx09.2014
Skills
- Saas
- Mondaycom
- Rollmaster
- API
- Project Management
- Microsoft office Excel/Word
- Accubuild
- Sales force
- One-site
- Yardi
- Software Evaluation
- Training Material Development
- Software Support
- Salesforce Administration
- Project Estimation and Bidding
- Project Planning
- Contract Management
- Contract Negotiation Expertise
- Staff Training
- Construction Management
- Systems Installation, Configuration and Upgrading
- Processes and Procedures
- Account Development and Networking
- Team Support
Timeline
Account Manager - ERP - Saas
Broadlume
09.2022 - Current
Assistant Project Manager
National Floor Covering
06.2019 - 09.2022
Account Project Manager
Interior Logic
01.2017 - 06.2019
Leasing Manager
Cortland
01.2013 - 01.2017
Bachelor of Science - Construction Management
Texas State University
High School Diploma -
The Colony High School
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