LAUREN WHITWORTH
Houston,TX
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager - ERP - Saas
Broadlume
09.2022 - Current
- Addressed problems with accounting, billing, system issues within a software's and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with software.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Assistant Project Manager
National Floor Covering
06.2019 - 09.2022
- Review a scope of work via plans, drawings, and specifications in order to familiarize with a job
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Put together estimates, specifications and other project documents.
- Developed and executed pre-construction milestones on project schedule.
- Improved cost control through effective allocation of subcontractors and site resources.
- Held construction progress and regular status meetings with project team.
- Verified completed projects met approved time, quality, and cost estimates.
- Change Order Management
- Developing and maintenance of consistent reporting to a sales and production team, updating them on each project, including reports on material procurement
Account Project Manager
Interior Logic
01.2017 - 06.2019
- Establish and maintain relationships with Superintendents and property management companies
- Cultivate and develop new business opportunities through creative prospecting
- Maintain and grow existing customer relationships with follow up on a scheduled basis
- Measure floor plans and provide pricing leveraging technology to create custom bids
- Achieve monthly and quarterly sales and margin targets
Leasing Manager
Cortland
01.2013 - 01.2017
- class B 568 Unit property under multi-million dollar renovation
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Explained terms of lease and amounts to be paid to tenants.
Education
Bachelor of Science - Construction Management
Texas State University
San Marcos, TX08.2018
High School Diploma -
The Colony High School
Dallas, Tx09.2014
Skills
- Project Planning
- Contract Management
- Microsoft Project Web App ( PWA)
- Construction Management
- Systems Installation, Configuration and Upgrading
- Processes and Procedures
- Procedure Development
- Project Tracking
- Inventory Control
- Mondaycom
- Rollmaster
- API
- SaaS
- Project Management
- Microsoft office Excel/Word
- Accubuild
- Sales force
- One-site
- Yardi
- Software Evaluation
- Training Material Development
- Software Support
- Salesforce Administration
- Project Estimation and Bidding
- Data Analysis
- Cost Control
- Compliance Monitoring
Certification
- PMP - Project Management Professional
Timeline
Account Manager - ERP - Saas
Broadlume
09.2022 - Current
Assistant Project Manager
National Floor Covering
06.2019 - 09.2022
Account Project Manager
Interior Logic
01.2017 - 06.2019
Leasing Manager
Cortland
01.2013 - 01.2017
Bachelor of Science - Construction Management
Texas State University
High School Diploma -
The Colony High School
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