Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Wilkins

Hewitt,USA

Summary

In my customer service experience, I have consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. I excel in adapting to various communication styles and maintaining a professional, empathetic demeanor.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

Escalations Case Manager

Movate
08.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Senior Sales Representative

Terminix
09.2022 - 08.2024
  • Increased sales revenue by building and maintaining strong relationships with key clients.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Exceeded sales targets through effective planning and goal setting.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

Sales Rep

ClearLink Technologies, LLC
11.2019 - 09.2022
  • Present, promote & sold products/services using solid arguments to existing and all prospective customers.
  • Establish, develop and maintain positive business and customer relationship.
  • Meeted and exceeded sales goals in the expected time frame.

Customer Service Rep Oncor Electric Delivery

Oncor Electric Delivery
05.2011 - 10.2018
  • Worked directly with customers to handle outage calls and dispatch the appropriate technician to the location to resolve customer complaints.
  • Answered questions and processed order daily.

Education

Associates - Business Managment

Mclennan Community College
Waco, TX
05.2010

Skills

  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Organization and multitasking
  • Data entry
  • Customer service
  • Scheduling
  • Product knowledge
  • Follow-up skills
  • Product sales
  • Multi-line phone talent
  • Customer education
  • Sales expertise

Timeline

Escalations Case Manager

Movate
08.2024 - Current

Senior Sales Representative

Terminix
09.2022 - 08.2024

Sales Rep

ClearLink Technologies, LLC
11.2019 - 09.2022

Customer Service Rep Oncor Electric Delivery

Oncor Electric Delivery
05.2011 - 10.2018

Associates - Business Managment

Mclennan Community College