Lauren Wilkinson
Fountain Inn,SC
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, demonstrated adaptability and exceptional customer service skills. Skilled at multi-tasking in a high stress, fast paced environment. Adept at quickly mastering new skills, as well as the ability to handle diverse daily tasks. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Assistant Principal Communications Supervisor
Greenville County Sheriff's Office
Greenville, SC
08.2017 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Managed 8-10 dispatchers while delegating job assignments, processing payroll, and resolving issues to maximize productivity as an assistant supervisor.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Monitored, evaluated and recorded training activities or program effectiveness.
Server
Arnolds of Powdersville
Piedmont, SC
06.2017 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Communications Specialist
Greenville City Police Department
Greenville, SC
06.2013 - 03.2017
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Trained new hires on a variety of skills, providing constructive, developmental feedback
- Evaluated and communicated trainee participation and performance in reports to management.
Veterinary Technician
Palmetto Regional Animal Hospital for Animals
Columbia, SC
12.2010 - 02.2017
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Performed routine laboratory procedures for hematology, urinalysis and serology.
- Obtained relevant health history and information from clients to maintain medical charts.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
Veterinary Assistant
Cleveland Park East Animal Hospital
Simpsonville, SC
07.2007 - 08.2009
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency.
Education
Interdisciplinary Studies
University of South Carolina Upstate
Spartanburg, SC12.2023
Skills
- Company policies and procedures
- Student engagement
- Employee training
- Computer-based dispatch systems
- Microsoft Office
- Police department procedures
- Map reading abilities
- Information documentation
- Critical thinker
- Organizational skills
- Reliable & trustworthy
- Communication
- Conflict resolution and Verbal de-escalation
- Sternal and lateral recumbency restraint
- Monitoring recovery
- Maintain controlled drug inventory
- Maintaining treatment notes
- Client education
- General anesthesia recovery
- Collecting specimens for analysis
Certification
- APCO Communications Training Officer (CTO)
- SCCJA Telecommunicator
- NCIC Certified
- Crisis Intervention Training (CIT) through NAMI
- Crisis Negotiation Training (CNT)
- Critical Incident Stress Management (Group and Individual)
Timeline
Assistant Principal Communications Supervisor
Greenville County Sheriff's Office
08.2017 - Current
Server
Arnolds of Powdersville
06.2017 - Current
Communications Specialist
Greenville City Police Department
06.2013 - 03.2017
Veterinary Technician
Palmetto Regional Animal Hospital for Animals
12.2010 - 02.2017
Veterinary Assistant
Cleveland Park East Animal Hospital
07.2007 - 08.2009
Interdisciplinary Studies
University of South Carolina Upstate