Lauren Williams
Corydon,IN
Summary
Dynamic and dedicated server with a strong work ethic, honed at Texas Roadhouse, excels in customer service and table management. Proven ability to enhance customer satisfaction through efficient communication and multitasking in high-pressure environments. Skilled in POS system operation and committed to maintaining cleanliness standards for an exceptional dining experience.
Overview
9
9
years of professional experience
Work History
Server
Texas Roadhouse
01.2023 - 07.2024
- Provided exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to accommodate special requests and dietary needs.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Crew Member
McDonalds
03.2015 - 12.2021
- Delivered exceptional customer service in fast-paced environment.
- Operated cash register accurately, ensuring efficient transactions.
- Prepared and assembled food items to meet quality standards.
- Maintained cleanliness and organization in dining and kitchen areas.
- Collaborated with team members to enhance workflow efficiency.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Followed safety protocols to ensure compliance with health regulations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management no team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma - Cosmetology
Corydon Central High School
CorydonCosmetology License - Cosmetology
Pjs School of Cosmetology
Jeffersonville, INSkills
Customer service
Timeline
Server
Texas Roadhouse
01.2023 - 07.2024
Crew Member
McDonalds
03.2015 - 12.2021
High School Diploma - Cosmetology
Corydon Central High School
Cosmetology License - Cosmetology
Pjs School of Cosmetology