Lauren Wilson
O'Fallon,Missouri
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Experienced and Driven Membership Director/Customer Success Manager with 15+ years of customer service and sales experience. Goal oriented and passionate about connecting and engaging customers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Growth Consultant
Thryv
O'Fallon, MO
04.2023 - Current
- Developed and implemented new procedures to facilitate business growth for small business owners.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to Productivity & Efficiency, Image, Expenses, Revenue, and Safety, Security and Stability for our clients
Client Success Manager
Thryv
O'Fallon, MO
09.2021 - 04.2023
- Developed and maintained relationships with clients to ensure customer satisfaction and engagement.
- Monitored customer accounts to identify opportunities for improvement.
- Created client success plans tailored to individual needs and goals.
- Developed process improvements that enhanced the customer experience across all touchpoints.
Membership Director
O'Fallon Family YMCA
O'Fallon
03.2017 - 05.2021
- Completed YUSA trainings and earned Team Leader Certification
- Identified opportunities for partnerships that would benefit both organizations' memberships.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Coached, developed and motivated team to achieve revenue goals.
- Organized and facilitated monthly membership meetings.
Membership Sales Director
Wildwood Family YMCA
08.2014 - 02.2017
- Increased membership units by 600 units
- Led team in surpassing sales goals 10+ months running
- Engaged membership to develop active membership units increasing branch revenue 4%
Membership Sales Associate
Chesterfield YMCA
06.2013 - 08.2014
Team Leader
Team One Promotions- Kirby Vacuum Door to Door Sales
11.2006 - 05.2011
- 4 District Top Team Leader Awards
- Top Performer Award 11 months 6 Top Canvasser Awards
Senior Airman
US Air Force- Security Forces
08.2002 - 07.2006
- Patrol Certified
- Completed Armorer Certification
Desk Sergeant/Dispatch Control
Education
High School Diploma -
Life Christian High School
Skills
- Leadership Skills
- Communication
- People Skills
- Collaboration
- Goal Oriented
- Time Management
- Work Ethic
- Fiscal Management
- Employee Management
- Management Coaching
- Staff Management
- Software Troubleshooting
- Integrity and Honesty
Certification
- Cause Driven Leader on Duty
- Team Leader Certification
- CPR, First Aid and Oxygen
Timeline
Business Growth Consultant
Thryv
04.2023 - Current
Client Success Manager
Thryv
09.2021 - 04.2023
Membership Director
O'Fallon Family YMCA
03.2017 - 05.2021
Membership Sales Director
Wildwood Family YMCA
08.2014 - 02.2017
Membership Sales Associate
Chesterfield YMCA
06.2013 - 08.2014
Team Leader
Team One Promotions- Kirby Vacuum Door to Door Sales
11.2006 - 05.2011
Senior Airman
US Air Force- Security Forces
08.2002 - 07.2006
Desk Sergeant/Dispatch Control
High School Diploma -
Life Christian High School