Lauren Wilson
Topeka,Kansas
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
10.2021 - Current
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Cashier
Dillons
07.2021 - 10.2021
- Set up new sales displays each week with fresh merchandise.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Music Education
Washburn University of Topeka
Topeka, KS12.2027
Bachelor of Arts - Music Performance
Washburn University of Topeka
Topeka, KS12.2027
Skills
- POS System Operation
- Quality Assurance Controls
- Store maintenance
- Service standard compliance
- Order Fulfillment
- Sales Transactions
- Work Prioritization
- Customer Retention
- Persuasive Sales
- Friendly and outgoing
- Upselling
Timeline
Customer Service Associate
Walgreens
10.2021 - Current
Cashier
Dillons
07.2021 - 10.2021
Bachelor of Arts - Music Education
Washburn University of Topeka
Bachelor of Arts - Music Performance
Washburn University of Topeka