Chelsea Fritz
Brooklyn,US
Summary
Research-driven librarian and archivist with 8+ years of experience in museums, libraries, and special collections. Expertise in cataloging (MARC, AACR2, DACS), digital asset management, and rare materials preservation. Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
The Daily Green
New York, NY
11.2025 - 01.2026
- Process customer sales in a high-volume retail environment.
- Provide in-person customer support and resolve service inquiries.
- Maintain accurate transaction records and support daily store operations.
- At Times Square, New York, NY
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently..
Associate Librarian
Scholastic Incorporated
New York, NY
11.2019 - 12.2024
- Cataloged 2,500+ titles using MARC standards, improving discoverability.
- Managed acquisitions, donations, transfers, and disposals with 100% accuracy.
- Provided research and reference assistance using print and digital resources.
- Curated monthly book displays and represented the library on committees.
- At New York, NY
- Curated diverse collections to enhance educational resources and support literacy initiatives.
- Implemented digital cataloging systems to streamline access to library materials and improve user experience.
- Developed engaging programs and events that promoted reading and community involvement among students.
- Trained staff on best practices for library services, fostering a collaborative work environment.
- Analyzed user feedback to refine library services and ensure alignment with patron needs and preferences.
- Led initiatives to integrate technology into library operations, enhancing resource accessibility for all users.
Processing Archivist
Brooklyn College Library
Brooklyn, NY
01.2019 - 07.2019
- Processed archival collections including rare books and audiovisual materials.
- Authored detailed DACS-compliant finding aids.
- Conducted conservation assessments and developed an Omeka exhibition.
- At Brooklyn, NY
Pratt Institute Library Fellow
Metropolitan Museum of Art, Watson Library
New York, NY
10.2018 - 05.2019
- Linked special exhibition gallery views to bibliographic records using NetX.
- Copy cataloged rare books and organized archival materials.
- At New York, NY
Visitor Services Associate
Solomon R. Guggenheim Museum
New York, NY
10.2011 - 01.2012
- Provided visitor engagement and supported public programming.
- At New York, NY
Education
M.S.L.I.S. - Rare Books & Special Collections
Pratt Institute
New York City01-2019
M.A. - Museum & Gallery Studies
Kingston University
London, England01-2015
B.A. - Art History
Pace University
New York City01-2012
Skills
- MARC
- AACR2
- DACS
- RDA
- NetX
- Omeka
- Sierra ILS
- JSTOR
- ProQuest
- EBSCO
- Oxford Journals
- OCLC
- Photoshop
- Zeutschel Scanners
- Rare Books
- Archival Processing
- Curatorial Research
- Conservation Assessment
- Dutchie POS
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- POS system operation
- Customer relationship management (CRM)
- Merchandise upselling
- Tour guiding
- Artifact handling
- Art history
- Preservation techniques
Timeline
Customer Service Associate
The Daily Green
11.2025 - 01.2026
Associate Librarian
Scholastic Incorporated
11.2019 - 12.2024
Processing Archivist
Brooklyn College Library
01.2019 - 07.2019
Pratt Institute Library Fellow
Metropolitan Museum of Art, Watson Library
10.2018 - 05.2019
Visitor Services Associate
Solomon R. Guggenheim Museum
10.2011 - 01.2012
B.A. - Art History
Pace University
M.A. - Museum & Gallery Studies
Kingston University
M.S.L.I.S. - Rare Books & Special Collections
Pratt Institute
Additional information
Attended the Society of American Archivists conference in 2023 and 2024.