Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kevinton Roberts

Brooklyn,NY

Summary

Detail-oriented customer service professional with over 14 years of experience in high-volume environments. Proficient in data entry, maintaining data integrity, and utilizing CRM software. Demonstrated ability to resolve technical issues, manage customer service inquiries, and enhance customer satisfaction. Skilled in multitasking, problem-solving, and effective communication. Seeking to leverage expertise to contribute to a dynamic team.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Amazon
02.2019 - 09.2024
  • Managed customer interactions via phone and chat, ensuring prompt issue resolution
  • Conducted data entry to update customer records across multiple platforms
  • Resolved technical issues within scope, enhancing customer satisfaction
  • Analyzed data to identify and prevent potential service disruptions
  • Addressed ongoing customer concerns, implementing effective solutions

Customer Service Representative

Global Contact Services
03.2015 - 02.2019
  • Created daily reservations for over 100 Access-A-Ride clients, scheduling services 1–2 days in advance
  • Handled approximately 300 incoming calls daily, addressing customer inquiries
  • Coordinated provision of medical supplies during reservation processes
  • Directed calls professionally, connecting clients with appropriate resources

Paratransit Dispatcher

MV Transportation
05.2010 - 12.2014
  • Entered and maintained detailed records of client interactions and trip assignments
  • Communicated client issues to drivers and management via phone, chat, or email
  • Monitored radio and telephone communications to ensure quality service delivery
  • Managed daily driver sign-in and sign-out processes
  • Assigned trips to drivers, ensuring equitable distribution across all routes
  • Monitored daily system performance, addressing operational issues promptly

Education

High School Diploma -

Canarsie High School
Brooklyn, NY
06.2006

Skills

  • Customer Service
  • Data Entry
  • Communication
  • Technical Proficiency
  • Problem-Solving
  • Organizational Skills
  • Typing Speed

Certification

CPR & BASIC LIFE SUPPORT (BLS)

American Heart Association September 2024

Timeline

Customer Service Associate

Amazon
02.2019 - 09.2024

Customer Service Representative

Global Contact Services
03.2015 - 02.2019

Paratransit Dispatcher

MV Transportation
05.2010 - 12.2014

High School Diploma -

Canarsie High School

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Kevinton Roberts